Role purpose

Ensure underwriting technology is delivered predictably and run reliably. The TPM plans and orchestrates multi-team, multi-vendor programs for transformation, and owns the delivery and operational rhythmfor BAU: releases, production support, SLAs, risks and dependencies.

Key responsibilities

Business-as-usual (BAU)

- Own the release calendarfor underwriting systems:release planning, changeadvisory (CAB), go / no-go, deployment and post-release verification.
- Govern production support: incident, problemand change management for underwriting applications; drive RCA and permanent fixes.
- Track and enforce internal and vendor SLAs for L2 / L3 support and enhancement requests.
- Coordinate regulatory and audit-driven technical changes (VAPT closures, DR drills, accessreviews, IRDAI cybersecurity requirements).
- Maintain capacity planning across BAU vs. transformation and flag over-commitment early.

Transformation programs
- Plan and run largeprograms such as rules enginemigration, core platformintegration, API / microservices modernisation, cloud moves and AI model deployment.
- Build integrated plans across teamsand vendors: milestones, critical path, dependencies, environments and cutover.
- Run the program cadence: sprint reviews, PI / quarterly planning, steering committees and status reporting.
- Maintain RAID (Risks, Assumptions, Issues, Dependencies) logs and drive mitigations to closure.
- Partner with Architecture on technical design decisions, non-functional requirements (performance, availability, security) and technical debt.
- Manage program budgets, vendor statements of work, milestones and invoicing linked to deliverables.
- Plan and execute data migration, parallel runs, cutover and hypercare.

Delivery excellence
- Introduce delivery metrics (DORA-style) and continuously improve engineering flow.




- Standardise delivery artefacts and make program health visible through dashboards.

Skills required

Good to have

- 5+ years in technical program/ project management delivering software in an enterprise environment
- Robust grasp of SDLC, Agile(Scrum / Kanban) and hybrid delivery for regulated environments
- Technical fluency: APIs, integrations, microservices, databases, cloud basics; able to engage with architects and engineers
- Release, changeand incident management experience (ITIL practices)
- Proven management of multiple vendors / system integrators, SOWs and SLAs
- Risk and dependency management across multiple teams
- Proficiency with Jira, Confluence, MS Project or equivalent; strong reporting and dashboarding
- Budget tracking and program financials
- Clear writtenand verbal communication, including steering-committee reporting
- BFSI experience (insurance, banking or NBFC)
- Insurance / underwriting domainexposure (proposal lifecycle, policy issuance)
- Experience withcore insurance platforms (e.g., TCS BaNCS or similar)
- Delivery of AI / ML or data platform programs (model deployment, MLOps)
- DevOps andCI/CD exposure (Jenkins, GitLab, Azure DevOps), automated testing
- Cloud migration experience (AWS / Azure / GCP)
- Awareness of IRDAI Information and Cyber Security guidelines and DPDP Act
- Certifications: PMP/ PgMP, SAFeRTE / SPC,CSM, ITIL v4
- Prior hands-on engineering background (developer / QA / architect)
- SQL and basic data analysis

Qualifications
- Bachelor's degree in Engineering / Computer Science / IT or related field.
- PMP / PgMP / SAFe certification preferred.

Behavioural competencies
- Robust ownership and follow-through; brings structure to ambiguity.
- Calm under pressure during incidents, cutovers and go-lives.
- Escalates early and transparently with options, not just problems.
- Collaborative across business, technology and vendor teams.

📌 Technical Program Manager - Underwriting (Chennai)
🏢 Talentiser
📍 Chennai