Your Qualifications

Should have of experience in SaaS including Technical/Functional and Project/Program

Management experience and have a track record in delivering large-scale global Application or infrastructure/database

Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE

 As a TAM, manage the service delivery through virtual team of resources.

 Establish priorities & Service growth plans for customers aligned to Cloud Strategy.

 Manage customer requirements for upgrades and migration.

 Manage stakeholders, create and publish the project plans, and other documents

 Manage the project kick-off and governance throughout the project life cycle.

 Work on improvement initiatives as required

ACCOUNTABILITIES

 Review existing services & contracts and understand the scope thoroughly.

 Generate & manage service delivery plan, key deliverables,



marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.

 Deliver regular business and operational reviews to key business stakeholders.

 Implement Service Improvement policy and processes.

 Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

 Drive Innovation

 Technology Change Management

 Service plans and Governance

 Problem and Incident Management

 Issue and Risk Management

 Escalation Management

 Best Practice Advice and Recommendations

 Business Development and Renewals

 Customer Satisfaction

 Provide leadership, motivation and direction

📌 Technical Account Manager (TAM) (Mumbai)
🏢 Trigent Software
📍 Mumbai