Team Manager – Business Development (B2C Sales)

Company: Eco Friendly Tech Solutions

Location: Tiruchirappalli, Tamil Nadu

Job Type: Full-time

Work Mode: Work from Office

Department: Sales & Business Development

Experience: 2–5 years

Industry: EdTech / Education / Sales

Job Summary

Eco Friendly Tech Solutions is looking for a proactive, target-driven, and experienced Team Manager – Business Development to lead and manage our Business Development Executive (BDE) team.

The candidate will be responsible for supervising daily sales activities, guiding team members, monitoring individual and team performance, improving lead conversion rates, and achieving monthly business targets. The ideal candidate should have strong leadership, communication, sales management, and problem-solving skills, with experience in B2C sales. EdTech or education-sector experience will be an added advantage.

Key Responsibilities

- Lead, supervise, and manage a team of Business Development Executives (BDEs).
- Set daily, weekly, and monthly sales targets for team members in coordination with management.
- Monitor individual and team performance to ensure achievement of assigned sales targets and KPIs.
- Guide BDEs in lead follow-ups, customer communication, product or course counselling, objection handling, and sales conversion.
- Monitor lead allocation, lead status, follow-up activities, and conversion progress.
- Review calls, customer interactions, and sales approaches to identify areas for improvement.
- Conduct regular team meetings, performance reviews, and sales progress discussions.
- Provide coaching, mentoring, and feedback to improve team productivity and sales effectiveness.
- Track leads, enquiries, conversions, revenue, and other sales metrics using the company's CRM or reporting systems.
- Prepare and submit daily, weekly, and monthly sales performance reports to management.
- Identify challenges affecting sales performance and implement appropriate improvement strategies.




- Coordinate with the marketing team to improve lead quality and follow up on marketing-generated enquiries.
- Work with BDEs to ensure timely communication with prospective customers through calls, WhatsApp, email, and other approved channels.
- Support the team in handling difficult customer queries, objections, and escalations.
- Ensure accurate CRM updates, proper documentation, and adherence to company sales procedures.
- Maintain professional standards in customer interactions and ensure ethical sales practices.
- Assist management with sales planning, forecasting, team performance analysis, and business development strategies.
- Participate in recruitment, onboarding, and initial training of new BDE team members when required.
- Identify training needs and develop strategies to improve sales skills, productivity, and conversion rates.
- Ensure that company leads and customer information are handled responsibly and are not shared without proper authorization.
- Achieve assigned team-level sales, revenue, and business growth targets.

Requirements
- Bachelor's degree in Business Administration, Marketing, Commerce, Management, or a related field.
- 2–5 years of experience in sales, business development, or customer-facing sales roles.
- Previous experience leading or supervising a sales team is strongly preferred.
- Experience in B2C sales, education, EdTech, banking, insurance, telecom, real estate, or similar industries is an advantage.
- Proven ability to manage sales pipelines, monitor KPIs, and drive target achievement.
- Strong leadership, team management,



and decision-making skills.
- Excellent communication, negotiation, and customer-handling abilities.
- Ability to coach team members and improve sales performance.
- Good understanding of lead generation, follow-up processes, conversion strategies, and sales reporting.
- Working knowledge of Microsoft Excel, Google Workspace, CRM systems, and sales reporting tools.
- Strong analytical, organisational, and problem-solving skills.
- Ability to work in a target-driven environment and manage multiple priorities.

Preferred Skills

Team Leadership | Sales Management | B2C Sales | Business Development | EdTech Sales | Lead Management | Lead Conversion | Sales Forecasting | KPI Monitoring | CRM Management | Performance Reporting | Coaching & Mentoring | Customer Relationship Management | Negotiation | Team Motivation

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Achievement of monthly team sales and revenue targets.
- Lead-to-sale conversion rate.
- Individual BDE productivity and overall team performance.
- Quality and consistency of lead follow-ups.
- Accuracy and timeliness of CRM updates and sales reports.
- Improvement in team performance through coaching and mentoring.
- Customer communication quality and adherence to sales procedures.
- Successful onboarding and productivity development of new BDEs.

What We Offer
- Opportunity to lead and develop a business development team in a growing EdTech organisation.
- Performance-based incentives, subject to company policy.
- Opportunities for professional growth and leadership development.
- Exposure to sales strategy, team management, and business growth initiatives.
- A team-oriented and results-oriented work environment.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Team Manager - Business DevelopmentC Sales) (Tiruchirappalli)
🏢 Eco friendly tech solutions
📍 Tiruchirappalli