We are seeking a motivated and experienced Team Leader for our Collections department, specifically within the Voice Process segment. The ideal candidate will be responsible for leading a team of collection agents, ensuring that targets are met while maintaining high standards of customer service. This role requires a strong understanding of sales techniques and the ability to motivate and guide team members effectively.

Key Responsibilities

- Lead and manage a team of collection agents, providing guidance and support to achieve performance targets.

- Develop and implement strategies to improve collection rates and enhance customer satisfaction.
- Monitor team performance and provide regular feedback to team members.
- Conduct training sessions to improve team skills and knowledge in collections and sales techniques.




- Collaborate with other departments to ensure a seamless process for collections and customer interactions.
- Analyze performance metrics and prepare reports for management to identify areas for improvement.

Required Skills

- Proven experience as a Team Leader, preferably in a collections or sales environment.
- Strong knowledge of collections processes and voice-based customer interactions.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets.
- Robust analytical skills to assess performance and implement improvements. If you are a dynamic leader with a passion for driving results and enhancing team performance, we encourage you to apply for this exciting opportunity.

This job is provided by Shine.com

📌 Team Leader - Collections (Voice Process) (Noida)
🏢 Sharda Consultancy Services
📍 Noida