Roles & Responsibilities:

➢Drive and Manage performance of team on KPI’s

➢Handling escalation that and agent/SME is unable to solve on product/process related queries

➢Facilitate career development and growth for employees by following effective people management practices

➢Responsible for contributing to organizational initiatives by developing specialized knowledge

➢Ensure smooth, effective and continuous communication channel open for better employee relations

➢Excellent analytical skills and people management skills

➢Ability to think out of the box and extract performance for the team

➢Should process excellent written and verbal communication skills

➢Ensure compliance with all processes and procedures in organization

➢Monitors the CSR calls and gives feedback /coaching

➢Responsible for team’s adherence to process and procedures.

➢Needs to control attrition and absenteeism in the team

Skills

➢Strong communication and comprehension skills: speaking clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.

➢Good and hands-on knowledge on basic network and modem functionality issues, including landline troubleshooting,



phone hardware and software configurations

➢Ability to multi-task in a Microsoft Windows workplace and utilize multiple programs for troubleshooting.

➢Preferred: Minimum 3 Years of Experience as SME, in technical support, Not in help desk, and/or contact centers.

➢Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.

❌ No Work From Home/Hybrid

Competencies:

•Innovation & Agility

•Ownership & Accountability

•Communication & Self Awareness

•Customer First

•Urgency & Courage

•Collaboration & Alignment

•Celebration & Have Fun

•Effective Decisions

Interview Time: Between 11:00 AM and 6:00 PM

Venue

Movate Technologies (Movate Talent Hub)

Ground Floor, AMBIT IT Park

Ambattur Industrial Estate

Chennai, Tamil Nadu, India

HR to meet: VIGNESHWARA RAO - SPECIALIST For more Information - Contact (phone hidden)

Really interest to apply for this JOB, Kindly forward your updated CV to [email protected]

📌 Team Lead (Chennai)
🏢 Movate
📍 Chennai