? We’re Hiring: Team Lead – International Operations

? Location: Ghansoli, Navi Mumbai

? Process: International Visa Process

? Support Channels: Inbound Voice & Email — Blended Process

? Salary: Up to ₹7.2 LPA

? Qualification: Graduate

Eligibility Criteria

- Candidates with 1–1.5 years of experience may be considered for the Team Lead position.
- Experience in a customer-facing role, preferably within a contact centre or customer support environment.
- Solid verbal and written English communication skills.
- Ability to manage customer queries through voice (85%) and email (15%) , ensuring prompt and effective resolution.
- Ability to consistently meet contractual Service Level Agreements (SLAs) .
- Solid analytical and problem-solving skills to identify and resolve complex customer issues.
- Proficiency in relevant customer support tools and applications.




- Understanding of industry-specific products, services, and processes.

Key Responsibilities

- Guide and support the team in handling inbound calls and customer emails.
- Monitor team performance, service quality, and adherence to SLAs.
- Handle escalated customer queries and ensure timely resolution.
- Provide coaching and feedback to improve team performance.
- Maintain performance reports and coordinate with operations stakeholders.
- Ensure accurate communication and compliance with process guidelines.

? Interested candidates can share their updated CV at: [email protected]

? HR Contact: (phone hidden)

HR: Ekta

📌 Team Lead – International Operations (Mumbai)
🏢 Starkmind
📍 Mumbai