Job Title :

Team Lead & Asst Manager - Customer Support

Qualification :

Graduate in any discipline

Relevant Experience :

1–1.5 years of experience can be considered for Team Lead

2 Years on Papers as AMMust Have Skills :

- Customer Support / Contact Center experience
- Excellent verbal and written communication
- Inbound voice & email support experience
- SLA adherence
- Problem-solving and analytical skills
- Customer query and complaint handling
- Knowledge of customer support tools/applicationsGood Have Skills :
- Knowledge of industry-specific products/services
- Experience in handling complex customer issues
- Robust stakeholder/customer-facing skills
- Experience in a contact center environmentRoles and Responsibilities :
- Handle inbound customer queries and concerns through Voice (85%) and Email (15%) channels.
- Ensure timely and effective resolution of customer queries and complaints.




- Consistently meet contractual Service Level Agreements (SLAs) and quality standards.
- Identify, analyze, and resolve complex customer issues.
- Maintain accurate records of customer interactions and resolutions.
- Use relevant customer support tools and applications effectively.
- Ensure a positive customer experience through professional and effective communication.
- Follow defined processes, policies, and operational guidelines.
- Escalate critical or unresolved issues to the appropriate team when required.Location :

Navi Mumbai

CTC Range :

5 – 9 Lpa

Notice Period :

Immediate – 30 Days

Mode of Interview :

Virtual

Shift Timing :

US Shift

Mode of Work :

Work from office

📌 Team Lead & Asst Manager - Customer Support (Mumbai)
🏢 Black u0026 White
📍 Mumbai