Role Overview

We are looking for a customer-focused and target-driven Support/Sales Executive to manage student renewals, improve retention, handle parent interactions, and maintain customer records through CRM tools.

Key Responsibilities

- Manage student enrollment renewals and achieve monthly targets.

- Handle inbound and outbound parent calls regarding renewals, fees, and school services.

- Build robust parent relationships and implement strategies to retain students.

- Address parent concerns, resolve queries, and coordinate with internal teams.

- Follow up on pending renewals and payments to ensure timely closure.

- Maintain accurate customer records, call updates, and follow-ups in the CRM.

- Identify opportunities for upselling and cross-selling relevant services.





- Track renewal performance and prepare regular reports.

Required Skills & Qualifications
- Graduate in any discipline.

- 1–2 years of experience in sales, customer support, or renewal management.

- Excellent communication, negotiation, and problem-solving skills.

- Familiarity with CRM tools and customer data management.

- Ability to achieve targets and manage multiple follow-ups.

- Experience in EdTech or online education will be preferred.

Key Performance Indicators (KPIs)
- Renewal and sales target achievement.

- Student retention rate.

- Parent satisfaction and query resolution.

- CRM accuracy and timely follow-ups.

📌 Support/Sales Executive (Gurugram)
🏢 Cyboard School
📍 Gurugram