Role Purpose

We are looking for an Operations qualified to manage end-to-end service delivery, supply chain efficiency, and driver/partner retention. The role will focus on ensuring supply meets demand while maintaining high service quality and optimizing operational costs.

Key Responsibilities

1. Supply & Capacity Management

- Monitor and manage the driver-partner ecosystem to ensure adequate supply.
- Optimize supply density across high-demand areas to reduce wait times.
- Drive strategies for partner onboarding, engagement, and churn reduction.
- Plan capacity based on demand requirements and operational priorities.

2. Performance Monitoring & Operational Excellence

- Track key operational KPIs including SLA Adherence, Fulfillment Rate, and TAT.
- Identify process gaps and bottlenecks across the delivery lifecycle.
- Implement corrective actions to improve operational efficiency and service quality.




- Monitor day-to-day operations and ensure timely issue resolution.

3. Vendor & Partner Management

- Act as the primary point of contact for fleet owners, vendors, and driver partners.
- Ensure compliance with safety, operational, and regulatory requirements.
- Manage partner payouts, billing, and payment-related discrepancies.
- Build and maintain strong relationships with partners and vendors.

4. Data-Driven Decision Making

- Prepare and analyze reports on lane performance, supply, demand, and operational efficiency.
- Use operational data to identify trends and forecast demand spikes.
- Plan supply and capacity based on demand patterns.
- Provide actionable insights to improve service levels and reduce operational costs.

📌 Supply chain / Fleet ops -Associate (Chennai)
🏢 Delhivery
📍 Chennai