Purpose of Role: To monitor the performance of the hubs designated under them

Roles & Responsibilities:

1. Decision Making

- Managing peak volume and ensuring to achieve on time pickup & delivery of shipments
- Coordinate & analyze the hub capacity to allocate volume to hubs
- Deciding hub locations as per geography knowledge to setup new hubs
- Supporting hub incharges in Clearance of pendency

1. People & Manpower Management

- Ensure 100% attendance of TLs & Rider Partners in hub
- Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs
- Connecting with the HIs regarding improvement of their performance
- Providing Career progression for the Team Leaders & Hub Incharges
- Maintaining relationship with the clients & vendors to ensure smooth operations

1. Infrastructure Management

- Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)
- Ensuring availability of infrastructure & inventory

1. Data Interpretation

- Ensure that the dashboard is viewed & analyzed
- Decisions to be taken upon data interpretation & analysis

1. Performance Management

- Ensuring smooth functioning of hubs




- Performance management of the hubs in BIC
- Providing feedback & guidance for improving hub performance
- Conducting training sessions, mentoring and updating new processes across the hubs
- Engaging the teams with regular hub visits & audits

1. Franchise Management

- Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance
- Proactively assessing, clarifying and validating the needs of franchise
- Identification of current Franchise Partners to onboarding and training
- Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance
- Follow up with Franchise for on time COD closure
- Identification of Fraud activity and taking action
- Onboarding other Delivery Channel - Kirana/3PL Vendor
- Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Skills required-

1. Operational Excellence
2. Problem Solving
3. Communication Skills
4. Workforce Management
5. Business Leadership

📌 Sub Zonal Manager / Cluster Manager (Vijayawada)
🏢 Shadowfax Technologies
📍 Vijayawada