We are looking for a Storage & Backup Support Engineer to monitor, manage and troubleshoot enterprise storage and backup environments. The role involves L1/L2 incident handling, storage and backup monitoring, backup/restore operations, capacity management, troubleshooting and coordination with L2/L3 teams and vendors.
Key Responsibilities
- Provide L1/L2 support for enterprise storage and backup infrastructure.
- Monitor SAN/NAS, storage capacity, LUNs, volumes and disk utilization.
- Monitor backup jobs, alerts and schedules and troubleshoot backup failures.
- Perform backup and restore operations as per approved procedures.
- Troubleshoot storage connectivity, disk/volume and multipathing issues.
- Monitor storage health, capacity and performance and identify potential issues.
- Perform basic LUN provisioning/expansion and storage-related activities as per change procedures.
- Work with backup platforms such as Veeam, NetBackup, Commvault or equivalent.
- Review logs and alerts to identify the cause of storage and backup incidents.
- Handle incident, service request and change management activities.
- Perform initial RCA/troubleshooting and escalate complex issues to L2/L3 or vendors.
- Coordinate with server, network, application, storage and backup teams for issue resolution.
- Maintain SOPs, operational documentation and ticket updates.
- Follow defined backup, recovery, escalation and change-management procedures.