Roles and Responsibilities:

- Handling and addressing user requests related to IT equipment / Firewalls, N/ws (Desktop/Laptop and other peripherals).

- Resolving issues through calls, emails, or remote support.

- Preparing asset reports and emails.

- Maintaining the company security system.

- Liaising with vendors and other IT personnel for problem resolution.

- Monitoring, acknowledging, and troubleshooting server and service alerts received on monitoring platforms.

- Ensuring maximum uptime and availability of the service by resolving issues.

- Acting as the first point of contact to resolve or respond to any queries or issues related to hardware, software, and basic networking faced by other departments.

- Providing quick resolution or escalating issues to the supervisor in a timely manner for any unresolved issues.





- Taking ownership of reported issues and ensuring they are resolved.

- Helping create technical documentation.

Additional Qualification and Skills:

- Knowledge of Desktop Operating Systems (Windows 10, iOS, Ubuntu, Linux, etc.).

- Knowledge of Server Operating Systems (Windows Server 2012, CentOS, Ubuntu, Cloud Backup Management, etc.), firewall, and switch router.

- Familiarity with computer hardware parts.

- Excellent problem-solving and multitasking skills.

- Customer-oriented attitude.

- Knowledge of network security practices and anti-virus programs.

- Completed computer hardware/network courses from certified institutes.

- Ability to balance multiple priorities.

CCNA/CCNP certification is the plus point

📌 Sr. Executive - Network Administrator (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad