Sr Dispatcher Coordinator (Bengaluru)

Sr Dispatcher Coordinator (Bengaluru)

12 Oct
|
TENARAI TECHNOLOGIES PRIVATE
|
Bengaluru

12 Oct

TENARAI TECHNOLOGIES PRIVATE

Bengaluru

Role purpose

Lead a dispatch shift everything a dispatcher does, plus shift ownership, L1 escalations and dispatch quality.

Key responsibilities

- Carry out all dispatcher duties (see Dispatcher profile)

- Own shift handover

- Handle L1 escalations

- Prioritise the queue and make SLA-risk calls

- Mentor junior dispatchers

- Produce shift reports

Essential skills and experience

- 6+ years in field-service dispatch or NOC for US clients (6+ considered with robust lead experience)

- SLA-driven ticket management and escalation handling

- Knows US geography and time zones

- Excellent spoken and written English

- Willing to work rotating shifts including nights

Desirable

- Data-centre, structured cabling and fiber terminology

- Field Nation / WorkMarket dispatch

- Prior shift-lead experience

- ITIL Foundation

📌 Sr Dispatcher Coordinator (Bengaluru)
🏢 TENARAI TECHNOLOGIES PRIVATE
📍 Bengaluru

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