- Partner Support: Act as the primary solution provider for sellers and their solution providers/SPOCs, addressing technical issues and concerns related to API integration.
- Communication: Engage with clients / sellers/ solution providers over multiple communication channels (phone, email, chat) to provide a world-class experience and achieve successful first-time resolution of issues.
- Technical Analysis: Analyze code and perform API integrations, ensuring smooth connectivity between e-commerce tools and other systems.
- Process Improvement: Identify and implement process improvements, develop internal documentation, and contribute to a collaborative team setting.
- Relationship Management: Establish and maintain productive working relationships with current and potential sellers/partners.
- Cross-functional Liaison: Work with departments such as Customer Service, Site Merchandising, Category Management, Technical Support, Investigations, and Payments to resolve issues and answer questions.
- Performance Metrics: Maintain high performance metrics including quality, productivity, first contact resolution, and attendance.

Key Responsibilities in Detail:

- API Integration and Troubleshooting:
- Maintain API integrations between e-commerce tools and other systems.
- Troubleshoot and resolve API integration issues promptly.
- Provide technical support to internal teams and external partners regarding API usage and integration.
- Document integration processes, technical specifications, and user guides.

- Solution Collaboration




- Work closely with solution providers to understand their API capabilities and limitations.
- Liaise with sellers to understand their e-commerce tool requirements and provide tailored solutions.

- Continuous Improvement
- Stay updated with the latest trends and best practices in API integration and e-commerce technologies.
- Recommend and implement improvements to enhance integration efficiency and performance.

Preferred Candidate Profile: Techno Functional Associates with coding knowledge, neutral accent, good written and spoken communication skills in US English and Spanish at minimum B2 level certification and experience in client/seller interaction.

Qualifications:

- Experience:
- Relevant: Minimum of 1-4 year for M02s, and 4+ years for M03s.
- Client/Seller Facing: Minimum of 1 year for M02s, and 2 years for M03s.

- Technical Skills
- Proficiency in programming languages such as Java, HTML, JavaScript, SQL,
- Strong understanding of API integration and ability to maintain and troubleshoot API integrations between e-commerce tools and other systems.

- Work Environment:
- Demonstrate the ability to work independently while utilizing client’s knowledge base resources, policies, and procedures.
- Contribute to a team environment while adhering to service level agreements for phone, email, and/or chat cases.

What We Offer

- Competitive salary + language allowance.
- Two weekly offs and shift allowance (where applicable).
- Opportunity to work with leading global eCommerce brands.
- Learning & growth programs, certifications, and career advancement.
- Inclusive, collaborative work environment.

📌 Spanish Software Engineer (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai