10 BDC7A Summary: As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability of the system. Throughout the day, the engineer utilizes standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility and optimal performance.

Collaboration with various stakeholders to understand needs and adapt the applications accordingly is also a key part of daily activities. Roles &

Responsibilities

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor system performance and troubleshoot issues to maintain high availability and reliability.




- Document configuration changes and maintain detailed records of system modifications.
- Assist junior team members by sharing knowledge and providing guidance on best practices. Skilled & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
- Experience with configuring and customizing ServiceNow modules to meet business needs.
- Familiarity with APIs and integration techniques within ServiceNow environments.
- Ability to work with low-code platforms to develop and deploy scalable solutions.
- Strong problem-solving skills to address technical challenges and optimize system performance.
- Knowledge of release management processes and version control in packaged applications.

Additional Information

- The candidate should have minimum 3 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
- This position is based at our Bengaluru office.
- A 15 years full time education is required., Project Code :

📌 Software Engineering - Packaged/SaaS Application Engineer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru