We are looking for a skilled and motivated ServiceNow CSM Developer with 3 to 5 years of experience to design, configure, and develop solutions within our ServiceNow Customer Service Management (CSM) ecosystem.

Key Responsibilities

CSM Implementation & Configuration: Develop, configure, and customize core ServiceNow CSM features, including Case Management, Customer/Consumer Portals, Install Base, Entitlements, and Account/Contact management.

Workspace & Omni-channel Routing: Configure Agent Workspace, Advanced Work Assignment (AWA), and communication channels (Chat/Virtual Agent, Email, and Openframe/CTI integrations).

Custom Development: Write clean, maintainable code utilizing ServiceNow scripting tools such as JavaScript, Business Rules, Client Scripts, UI Actions, Script Includes, and Workflow/Flow Designer.

Portal & UI Customization: Enhance and customize the Customer Service Portal using HTML, CSS, Angular JS, and Bootstrap to ensure an intuitive user experience.

System Integrations: Design, develop, and maintain integrations between ServiceNow CSM and external enterprise systems (CRM, ERP, Billing platforms) using REST/SOAP web services.





Platform Best Practices: Ensure all development adheres to ServiceNow best practices, maintaining instance health, scalability, and seamless upgrade paths.

Unit Testing & Support: Conduct thorough unit testing, support QA/UAT cycles, and collaborate on bug fixes and platform upgrade activities (family upgrades and patches).

Required Skills & Qualifications

Experience: 3 to 5 years of experience as a software developer, with at least 2+ years of hands-on experience developing specifically on the ServiceNow platform.

Module Expertise: Proven experience implementing or supporting ServiceNow Customer Service Management (CSM) applications. Familiarity with ITSM/CSM integration touchpoints is a robust asset.

Technical Proficiency: Strong programming skills in JavaScript. Solid understanding of HTML, CSS, AngularJS, and Web Services (REST/SOAP).

ServiceNow Core: Proficient with Flow Designer, IntegrationHub, Studio, Application Support, and configuring Access Control Lists (ACLs).

📌 Software Engineer (Chennai)
🏢 Virtusa
📍 Chennai