Job Profile :

- Work Location : Pune / Noida / Hyderabad
- Process: Customer Support (BFSI / Search Engine)
- Designation: SME / SPE (Individual Contributor)
- CTC Max.: 7 LPA + NSA (Expect 30% Hike on Current Salary).
- Shift timings: Rotational Night Shifts Versatile

Mandatory Experience: -
- Must have Min. 1yr+ in Customer Service from International Voice process
- Qualification: Any Graduate / Post Graduate

Eligibility

SPE Level : Must have Min. 1yrs+ in Customer Service from International BPO Voice Process Experience.

SME Level (Pune / Noida Only) : Must have Min. 4yrs+ in Customer Service with 1yr+ as SME / Expert / Process Specialist / Lead from International BPO Voice Process Experience.

:

For Blended processes (Outbound Call and Task Processing):

• Consistently maintains a level of accuracy in accordance with the established standards

- Consistently maintains a level of production in accordance with the established standards




- Consistently maintains personal cycle time results in accordance with established standards to support unit and department results
- Responsible for managing inbound and outbound calls from the end customer of Nationwide
- Assists with booking of premium in support of meeting department and company premium goals
- Responsible for simultaneous coding and entry of complex direct and ceded policy transaction types for multiple lines of business by using several computer applications
- Responsible for completing data integrity assignments as needed
- Participate in meetings and gives input and direction to the customer base
- Acts as back up to the training, quality assurance, and/or supervisory functions, whenever necessary
- Responsible for ordering and interpreting query reports in order to resolve more complex requests

📌 SME Lead / SPE - BFSI Customer Support, TOP MNC in Pune / Hyd / Noida (Hyderabad)
🏢 Futurz Consultancy Services
📍 Hyderabad