L2/L3 Production Support Engineer

Location: Bengaluru – EcoSpace, Bellandur

Work Model: Hybrid

Employment Type: Full-Time

Job Summary

We are looking for an experienced L2/L3 Production Support Engineer with solid hands-on experience in Linux, Shell/Automation Scripting, SQL, Observability, and Scheduling processes .

The role involves supporting production applications, troubleshooting issues, automating repetitive activities, and improving operational efficiency through TOIL reduction .

Mandatory Skills

- Strong experience in L2/L3 Production/Application Support .
- Strong hands-on knowledge of Linux/Unix .
- Strong SQL skills – ability to troubleshoot and analyze production issues using SQL queries.
- Experience with Shell scripting or other automation scripting languages .
- Knowledge of Application/Production Observability and monitoring .
- Experience in TOIL reduction through automation and process improvements.
- Good understanding of job scheduling and scheduling processes .
- Strong troubleshooting and incident-resolution skills.
- Experience working in a production support environment.

Good to Have




- Banking / Financial Services domain knowledge .
- Experience working with critical production applications.
- Knowledge of automation and monitoring tools.

Important – Candidate Profile

Please do NOT consider:

- Pure Infrastructure candidates
- Pure DevOps candidates

We are specifically looking for candidates with strong Application/Production L2/L3 Support experience, along with Linux, SQL, scripting, observability, and scheduling skills. Shift Timings The role involves 3 shifts :

- Early Morning Shift: Hybrid
- General Shift: Hybrid
- Night Shift: Work From Home

Candidates should be comfortable working in rotational shifts.

Interview Process

Screening & Shortlisting → L1 Virtual Interview → L2 Client F2F Round (Same Day)

Location

EcoSpace, Bellandur, Bengaluru

Interested Candidates

Please share your updated CV along with:

Current Location:

Total Experience:

L2/L3 Support Experience:

Linux Experience:

SQL Experience:

Scripting Experience:

Current CTC:

Expected CTC:

Notice Period / LWD:

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