- Robust hands-on PagerDuty implementation experience
- PagerDuty Event Orchestration
- Event routing, correlation, deduplication & suppression
- Services, teams & business-service configuration
- On-call schedules & escalation policies
- Incident response workflow configuration
- PagerDuty REST APIs / integrations
- Enterprise production implementation experience
- Moogsoft architecture / operations / migration knowledge
- Monitoring & observability concepts
- Alert/event migration experience
- Major Incident Management workflows
- ServiceNow incident integration
- Production migration & cutover
- Event-noise reduction / alert optimization
- Technical documentation & KT

Acts as the technical anchor for PagerDuty implementation

- Understands existing Moogsoft configuration and maps required capabilities to PagerDuty




- Owns PagerDuty platform configuration and implementation standards
- Designs event orchestration, routing, correlation, deduplication and suppression rules
- Configures services, teams, schedules, escalation policies and responder workflows
- Leads technical decisions for PagerDuty implementation
- Supports migration planning, production cutover and stabilization
- Coordinates technically with monitoring, ServiceNow and automation engineers
- Ensures the implementation meets the agreed SOW technical outcomes
- Leads technical documentation and knowledge transfer

📌 Site Reliability Engineering Manager (Hyderabad)
🏢 HTC Global Services
📍 Hyderabad