Job Summary

We are seeking a technically strong ServiceNow professional to lead development, technical design, integration delivery, code quality, and implementation activities across one or more ServiceNow products.

The candidate must retain hands-on technical depth while guiding developers and coordinating with functional teams, architects, and project stakeholders.

Mandatory Technical Skills

- Advanced ServiceNow architecture, data model, application design, and platform configuration.
- Robust JavaScript and server-side/client-side scripting.
- Business Rules, Script Includes, GlideRecord, Flow Designer, custom actions, and reusable components.
- REST/SOAP APIs, IntegrationHub, authentication, error handling, data mapping, and integration monitoring.
- Application security, ACLs, scoped applications, cross-scope access, and secure coding.
- CMDB, CSDM, and data governance where relevant.
- Performance analysis, debugging, upgrade-safe development, and platform troubleshooting.
- Automated Test Framework (ATF), unit testing, code reviews, release management, and deployment practices.
- Application lifecycle management, Update Sets, source control, and CI/CD concepts where used.
- Technical documentation, estimates, dependency management, and risk assessment.





Mandatory Module / Specialization Coverage Candidates must have lead-level technical experience in at least one major domain:

- ITSM / custom application development.
- ITOM / Discovery / Event Management / Service Mapping.
- CMDB / CSDM.
- CSM / HRSD.
- ITAM / SAM / HAM.
- SecOps / IRM / SPM.
- Enterprise integrations and automation.

Key Responsibilities

- Lead technical design and implementation for assigned workstreams.
- Translate functional requirements into scalable technical solutions.
- Establish development standards and reusable design patterns.
- Review code, integrations, security, performance, and test coverage.
- Guide developers and coordinate with architects and functional leads.
- Resolve complex defects and lead root-cause analysis.
- Manage technical dependencies, estimates, releases, and implementation risks.
- Support upgrades, production stability, and platform governance.
- Mentor team members and contribute to technical planning.

Preferred Skills

- CSA, CAD, and relevant CIS certifications.
- Enterprise-scale implementations and integrations.
- Experience with CI/CD, ATF, scoped applications, and platform upgrades.
- Experience coordinating distributed development teams.

📌 ServiceNow Technical Lead (Bengaluru)
🏢 LanceSoft
📍 Bengaluru