ServiceNow Architect

Remote

Responsibilities

- Own and manage the ServiceNow platform to ensure optimal performance, scalability, security, and platform health.

- Act as the first point of contact for all ServiceNow platform capabilities, offering advisory and driving platform adoption across the organization.

- Collaborate closely with the Technical ServiceNow leader to maintain platform sanity, plan and execute version upgrades, and implement robust security measures.

- Lead continual service improvement initiatives focusing on platform stability, configuration management database (CMDB) health, and overall user experience.

- Provide leadership and architectural oversight in the implementation and enhancement of IT Operations Management (ITOM), including Discovery, Service Mapping, Event Management, and Orchestration.

- Drive application dependency mapping practices to improve visibility into application infrastructure relationships and dependencies.





- Develop and enforce ServiceNow best practices and governance aligned with industry standards and organizational objectives.

- Support custom application development and integrations, ensuring seamless workflows and automation aligned with business needs.

- Oversee MID Server deployment and management, ensuring secure and effective communication for integration and discovery.

- Guide adoption of Advanced ServiceNow features such as Flow Designer, Integration Hub, and Performance Analytics.

- Mentor and collaborate with cross-functional teams to build sustainable ServiceNow solutions.

Must Have

Experience

- 8+ years of hands-on experience with ServiceNow, with a solid architectural and platform ownership focus.

- Deep expertise in ITOM, including hands-on experience with ServiceNow Discovery, Service Mapping, Event Management, Orchestration, and Application Dependency Mapping.

- Proven experience maintaining and optimizing platform stability, CMDB health, and scalability.

📌 Servicenow Architect (Greater Noida)
🏢 Hexaware Technologies
📍 Greater Noida