Roles and Responsibilities

- Service Operations Management – Manage daily workshop activities and ensure smooth service operations.

- Customer Satisfaction – Handle customer complaints, service issues, and escalations professionally.

- Team Management – Supervise service advisors, technicians, workshop staff, and support employees.

- Workshop Performance – Monitor vehicle service, repair quality, productivity, and turnaround time.

- Revenue Generation – Achieve service revenue, labour sales, spare parts sales, and upselling targets.

- Customer Relationship Management – Improve customer retention, repeat visits, and customer satisfaction scores.

- Quality Control – Ensure proper diagnosis, repair quality, and final vehicle inspection before delivery.

- Warranty Management – Monitor warranty claims, goodwill requests, and manufacturer policies.

- Spare Parts Coordination – Coordinate with the parts department to ensure timely availability of spare parts.





- Cost and Profitability Control – Monitor workshop expenses, manpower costs, and service department profitability.

- Reports and MIS – Prepare daily, weekly, and monthly performance reports.

- Safety and Compliance – Ensure workshop safety, cleanliness, discipline, and compliance with company standards.

- Manufacturer Coordination – Follow OEM guidelines, service campaigns, technical updates, and audit requirements.

- Training and Development – Train staff on technical knowledge, customer handling, and service processes.

- Target Achievement – Achieve service targets for labour revenue, customer satisfaction, productivity, and service retention.

Pay: ₹40,000.00 - ₹60,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 Service Manager (Salem)
🏢 SGA MOTORS INDIA PRIVATE
📍 Salem