Service Manager – Automation Services (UiPath, KNIME & AI)

Location: Bangalore – Electronic City

Work Mode: Work from Office

Experience: 7+ Years

Role Type: Technical Service Management / IT Operations

Role Overview

We are looking for an experienced Service Manager – Automation Services to own and manage enterprise automation and AI platforms including UiPath, KNIME, Intelligent Automation, Analytics, GenAI, and Agentic AI .

The ideal candidate should have strong experience in IT Service Management, ServiceNow, platform governance, automation operations, SLA/KPI management, compliance, vendor management, and stakeholder management .

This is primarily a Technical Service Management and Platform Governance role , not a hands-on UiPath/KNIME development position.

Mandatory Skills

- 7+ years of experience in Service Management, IT Operations, Automation Services, or Digital Platforms
- Strong ITSM / ITIL knowledge
- Hands-on experience with ServiceNow
- Experience managing UiPath / RPA / Intelligent Automation platforms
- Experience with KNIME / Analytics / Automation platforms
- Understanding of AI / GenAI / Agentic AI
- Experience in Service Governance and Platform Governance
- Robust knowledge of:
- Incident Management
- Change Management
- Problem Management
- Release Management
- Service Request Management
- Experience defining and managing SLAs, KPIs, operational processes, and service governance
- Knowledge of CMDB and Service Catalogue
- Experience with L1/L2/L3 support models and service onboarding
- Strong vendor and stakeholder management
- Knowledge of compliance, audit, cybersecurity, risk management, and data privacy
- Experience with RCA, continuous improvement, and operational excellence
- ITIL Foundation or higher certification preferred

Technical / Platform Skills ITSM & Service Management

- ServiceNow
- ITIL
- CMDB
- SLA / KPI Management




- Incident / Change / Problem / Release Management
- Service Catalogue
- Service Onboarding

Automation & AI

- UiPath
- KNIME
- RPA / Intelligent Automation
- Analytics
- AI / GenAI
- Agentic AI
- Cloud Automation

Governance & Operations

- Platform Governance
- Automation Lifecycle Management
- Operational Governance
- Compliance & Audit
- Cybersecurity & Risk Management
- Data Privacy
- Operational Manuals / SOPs
- L1/L2/L3 Support

Management

- Vendor Management
- Stakeholder Management
- Capacity Planning
- Technology Lifecycle Management
- Service Performance Reporting
- RCA & Continuous Improvement

Key Responsibilities Service Ownership & Governance
- Own the end-to-end Automation Services portfolio covering UiPath, KNIME, AI, and related automation technologies.
- Define and maintain service governance, operational standards, policies, and procedures.
- Establish and continuously improve service management processes and support models.
- Ensure compliance with organizational, security, and regulatory requirements.
- Drive capacity planning, lifecycle management, upgrades, decommissioning, and technology adoption .
- Maintain the service catalogue, onboarding standards, support models, and retirement plans.

Operations & Service Excellence
- Monitor SLA adherence, service performance, incident trends, and operational KPIs .
- Drive problem management, RCA reviews, and continuous service improvement.
- Coordinate incident, change, release, and maintenance activities.




- Develop and maintain service dashboards, KPI reports, SLA metrics, platform utilization reports, and governance scorecards .
- Track automation portfolio performance and operational maturity.

Stakeholder & Vendor Management
- Conduct regular service reviews, governance meetings, and customer discussions.
- Ensure stakeholder satisfaction and alignment with service expectations.
- Manage vendor performance, service consumption, capacity utilization, and service quality .
- Lead governance and performance reviews with suppliers and delivery partners.
- Provide inputs for contract and vendor governance reviews.
- Communicate business value delivered through automation, including cost savings, productivity improvements, risk reduction, and customer satisfaction .

Continuous Improvement & Innovation
- Drive service maturity, automation adoption, and operational excellence.
- Support adoption of Cloud Automation, GenAI, and Agentic AI capabilities.
- Identify opportunities to improve service efficiency, scalability, governance, and customer experience.
- Promote knowledge sharing, innovation, and continuous improvement.

Ideal Candidate Profile Service Manager / Technical Service Manager / IT Service Manager / Automation Service Manager / IT Operations Manager / Digital Platform Manager with a combination of:

ServiceNow + ITSM/ITIL + UiPath/RPA + KNIME/Analytics + AI/GenAI + Service Governance + Vendor Management

Important: The candidate does not need to be a hands-on UiPath or KNIME developer. The priority is experience managing, governin

Apply Now

Interested candidates can share their updated CV at [email protected] or WhatsApp it to (phone hidden) .

Stay updated with our latest job opportunities and company news by following us on LinkedIn:

Sourcebae on LinkedIn

📌 Service Manager – Automation Services (UiPath, KNIME & AI) (Bengaluru)
🏢 Sourcebae
📍 Bengaluru