o : Apprentice – Service Desk Engineer (L1)

o Position Overview o We are seeking enthusiastic and driven technical graduates to join our Service Desk Apprentice Program. This role is a great start for freshers looking to kick-start their careers as Service Desk Engineers (L1). You will act as the first point of contact for technical issues, gaining hands-on exposure to global IT service management, system monitoring, and fundamental troubleshooting.

o This program serves as the perfect launchpad to master ITIL frameworks, build core technical skills, and accelerate your professional growth in enterprise IT operations.

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o Key Responsibilities o First-Line Technical Support: Serve as the primary point of contact for users reporting technical issues via phone, email, or chat.

o Ticketing & Incident Management: Log, classify, prioritize, and track all incoming incidents and service requests using enterprise ticketing tools like ServiceNow or BMC Remedy.

o L1 Troubleshooting: Diagnose and resolve basic hardware, software, network, and Windows desktop/server troubleshooting queries by following standard operating runbooks.

o Basic Server & System Monitoring: Monitor system alerts across Windows Server or Linux Server environments and log tickets for abnormal behavior.

o Ticket Escalation: Efficiently route complex or unresolved issues to L2/L3 specialized engineering teams while maintaining detailed documentation.

o User Communication:



Maintain clear, empathetic, and professional communication with end-users throughout the lifecycle of their technical issues.

o Eligibility & Preferred Profile o Education: B.Tech / B.E. Graduates (Technical/Computer Science/IT backgrounds are highly preferred).

o Technical Training: Candidates who have completed formal technical training or certifications from institutes like Ducat, Jetking, or equivalent (e.g., ITIL Foundation, CCNA, CompTIA A+/Network+, Microsoft Fundamentals) will have a distinct advantage.

o Core Knowledge:

o Foundational understanding of Windows operating systems and basic server concepts.

o Familiarity with standard ticketing workflows and IT support environments.

o Strong troubleshooting logic and problem-solving skills.

o Soft Skills: Excellent verbal and written English communication skills are mandatory.

o Compensation & Work Logistics o Stipend: ₹16,000 to ₹18,000 per month (Based on technical evaluation).

o Shift Timings: Rotational 24x7 Shifts (Candidates must be versatile to work morning, afternoon, and night shifts on a rotational basis).

o Transport: No company cab facility provided. However, shift rosters are designed to be highly feasible and well-aligned with public transit and metro operational timings.

Pay: ₹16,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Service Desk Engineer (Delhi)
🏢 PC Solutions
📍 Delhi