Job Title: IT Service Desk / IT Support Executive

Experience: 6 Months to 2 Years

Key Responsibilities:

- Handle IT inbound and outbound calls professionally and efficiently.
- Act as the first point of contact for customers, employees, and field engineers.
- Log calls, capture important details, and escalate issues when required.
- Track issues until closure while ensuring SLA compliance.
- Coordinate with internal teams, vendors, and field staff.
- Route technical queries to IT L1/L2 support teams when necessary.
- Monitor call queues and maintain response time and customer satisfaction levels.
- Perform basic IT troubleshooting.
- Assist with Outlook configuration and basic email-related issues.

Required Skills:

- Excellent verbal communication in English and local language.
- Basic knowledge of IT support and troubleshooting.
- Familiarity with ticketing tools or CRM tools (preferred).
- Strong coordination, follow-up, and problem-solving skills.
- Willingness to work in rotational shifts, including nights and weekends.

Eligibility:

- 6 months to 2 years of experience in IT Service Desk / IT Support / Customer Support.
- Freshers with valuable communication skills can also be considered.

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