We are looking for a Service Advisor to join our automobile dealership service team. The candidate will be responsible for handling customers, understanding their vehicle/service requirements, coordinating with technicians, and ensuring a smooth service experience.
Key Responsibilities
- Attend customers and understand their vehicle/service requirements.
- Prepare job cards and explain repair/service requirements to customers.
- Coordinate with technicians and the workshop team.
- Provide customers with regular updates regarding vehicle status.
- Prepare service estimates and explain costs to customers.
- Ensure timely delivery of vehicles.
- Handle customer queries, complaints, and feedback professionally.
- Conduct follow-up calls after vehicle delivery.
- Maintain customer records and service-related documentation.
- Focus on customer satisfaction and service quality.
Requirements
- Graduate / Diploma in any relevant discipline.
- 1–3 years of experience as a Service Advisor preferred.
- Automobile dealership/workshop experience will be an advantage.
- Good communication and customer-handling skills.
- Basic knowledge of MS Excel and computer applications.
- Presentable, confident, and customer-oriented.
- Positive coordination and follow-up skills.
Key Skills: Service Advisor | Automobile | Customer Handling | Workshop Coordination | Job Card | Customer Satisfaction | Communication | MS Excel | Complaint Handling | Follow-up
Salary: ₹12000 – ₹15000 per month
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
📌 Service Advisor (Kota)
🏢 Mahindra Evergreen Motors
📍 Kota
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