Role & responsibilities
Job Loc- Sohna Road Gurgaon
Exp-1+yrs
Qual- Any tech Graduate(Btech/BCA/MCA/Diploma Poly)
A Server L1 Engineer is the frontline support role responsible for monitoring, troubleshooting, and maintaining server infrastructure, handling routine incidents, and escalating complex issues to higher levels. They ensure operational continuity by performing initial diagnostics, executing SOPs, and supporting both Windows and Linux environments.
Key Responsibilities
- Infrastructure Monitoring Continuously monitor server health, availability, and performance using enterprise tools. Detect alerts, validate service availability, and initiate incident notifications.
- Incident Management Log, categorize, and troubleshoot Level 1 incidents using SOPs. Restore services where possible and escalate unresolved issues to L2/L3 teams with documentation.
- Windows & Active Directory Support Handle user account administration, password resets, account unlocks, and basic server health checks. Escalate advanced issues to specialized teams.
- Linux Operations Monitor Linux server availability, service status, and logs. Perform approved restarts and escalate OS issues beyond standard support.
- Virtualization Support Monitor VM availability and resource utilization. Perform basic recovery and escalate hypervisor-related issues.
- Storage & Backup Track storage health, capacity, and backup job execution. Perform authorized recovery actions and escalate failures.
- Network Diagnostics Conduct basic connectivity checks and infrastructure validation. Escalate complex network issues.
Required Skills
- Technical Knowledge: Windows Server, Linux Admin, Active Directory, Virtualization, Storage, Backup.
- Soft Skills: Transparent communication, documentation discipline, customer handling.
- Problem-Solving: Ability to follow SOPs and escalate effectively.
Preferred candidate profile
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📌 Server Admin in Gurgaon (Sohna Road) (Gurugram)
🏢 Team Computers
📍 Gurugram