Role Summary

The Senior Security Analyst should work as a technical SME for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are:

- Understand requirements related to MINOR enhancements, develop, test and deploy
- Analyze and resolve L3, L2 tickets
- Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
- Application customization – JavaScript driven
- Minimal hands-on experience in Workforce access management solutions like Entra ID
- Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
- Triage & resolve production incidents, restore the service availability within SLA targets
- Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
- Create SOP documents for L1 service desk team
- Guide the Security analysts and associates deployed for CIAM workstream
- Adaptable working in shifts as per roster rotation.
- Cross-skilling, Up-skilling in other services under the scope of the CIAM Operations

Beyond the above outcomes, driving continuous service improvements to automate manual L1/1.5 tasks.

Requirements

Education Requirements

Minimum Bachelor’s Degree:



BE degree in Computer Science, Information Security, or a related field.

Years of Experience:4-7 years

Minimum 2-3 years of relevant support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM.

Basic Qualifications

- 4-7 years of experience in operations support leveraging access management solutions (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 2-3 years) is mandatory.
- Working in shift model as per roster rotation strategy
- Team collaboration, Effective communication.

Technical Skills

- Hands-on operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.

Preferred Qualifications

- CIAM Implementation and Operations support experience.
- Exposure to Workforce access management implementation and multi-factor authentication.
- Scripting and Java development experience

📌 Senior Security Analyst - Ping Advanced Identity Cloud (Chennai)
🏢 Staples India
📍 Chennai