Company Description Skillthread Consultancy Services is a next-generation IT consulting and digital engineering firm that helps global enterprises and public sector organizations build, transform, and secure critical technology systems. Headquartered in Texas, USA, with an expanding offshore presence in India, the company delivers domain-aligned solutions through agile execution and deep expertise across cloud, data, automation, AI, and modern enterprise platforms.

Its global delivery model supports complex transformation initiatives while maintaining compliance, resilience, and scalability. Core practices span digital transformation, cloud engineering, data analytics, AI/ML, Agentic AI, cybersecurity, application development, ERP and CRM consulting (including Salesforce), and quality engineering. Skillthread combines startup agility with enterprise-grade delivery to help clients modernize with confidence and build robust digital ecosystems.

About the Role

Skillthread Consultancy Services Pvt. Ltd. is hiring a Senior Salesforce QA Automation Engineer for a U.S. financial services client project.

We are looking for a hands-on Quality Engineering professional with deep Salesforce Service Cloud testing experience, strong automation engineering skills, and practical experience with Microsoft technologies and AI-assisted testing. You will own testing across Salesforce applications and enterprise integrations, working directly with client stakeholders and delivery teams.

Key Responsibilities

- Define test approaches, assess change impact, and design comprehensive scenarios from requirements, user stories, and acceptance criteria.
- Perform functional, exploratory, regression, integration, end-to-end, and user acceptance testing.
- Validate Service Cloud capabilities, including case management, service console, queues, assignment and escalation rules, Omni-Channel routing, entitlements,



milestones, and knowledge management.
- Test Salesforce Flows, Lightning Web Components, custom objects, validation rules, Apex-driven functionality, profiles, permission sets, and record-level access.
- Validate REST/SOAP APIs, data flows, and integrations between Salesforce, financial applications, and third-party systems.
- Design, develop, and maintain reusable automation frameworks and test suites using Playwright, UiPath or other similar tools.
- Manage test data, troubleshoot automation failures, and improve test reliability and coverage.
- Integrate automated tests into CI/CD pipelines using Azure DevOps and Git.
- Use SQL to validate backend data, integration outcomes, and data consistency.
- Apply AI-assisted tools to test design, automation development, defect investigation, and reporting, validating generated outputs independently.
- Build or enhance QE workflows using Microsoft 365 Copilot, Copilot Studio agents, and Power Automate.
- Maintain test traceability, defect records, execution evidence, and release readiness reporting in Azure DevOps.
- Collaborate with developers, business analysts, product owners, and U.S. client stakeholders; contribute to automation standards and peer reviews.

Required Skills and Experience

- 6–12 years of hands-on QA / Quality Engineering experience, including strong recent experience testing Salesforce Service Cloud.
- Strong understanding of Salesforce configuration, custom functionality, security, and enterprise integrations.




- Hands-on Playwright, UiPath or other similar tools experience, including framework development, maintenance, and troubleshooting.
- Strong API testing experience using Postman, REST Assured, Karate, or equivalent.
- Solid SQL skills for backend testing and data validation.
- Experience testing financial services or banking applications.
- Practical experience with Azure DevOps Boards, Test Plans, and Pipelines; Git; CI/CD; and DevOps practices.
- Experience testing Azure-hosted applications and investigating issues through logs and monitoring tools.
- Strong working proficiency with Microsoft Teams, SharePoint, and Microsoft 365.
- Practical experience using Microsoft 365 Copilot, building or testing Copilot Studio agents, and creating or validating Power Automate workflows.
- Demonstrable AI-assisted testing or automation experience, with the ability to explain its implementation, benefits, and limitations.
- Strong understanding of Agile, Scrum, Kanban, risk-based testing, and defect management.
- Excellent written and verbal communication, analytical skills, and independent ownership in a remote client-facing environment.

Preferred Skills

- Experience with UiPath Test Cloud / Test Suite, Tricentis Tosca, or AVO Assure.
- Experience implementing agentic AI workflows for test generation, execution, investigation, or reporting.
- Experience testing Salesforce Agentforce, Sales Cloud, or Experience Cloud.
- Experience with BDD, Cucumber, and Gherkin.
- Relevant Salesforce or software testing certifications.

Work Schedule

- Regular working hours: 2:00 PM–11:00 PM IST , including scheduled breaks, with daily overlap with U.S. client teams.
- Flexibility to work in shifts aligned with U.S. client requirements and provide support outside standard working hours when required.

📌 Senior Salesforce QA Automation Engineer (India)
🏢 Skillthread Consultancy Services
📍 India