Company: Jean-Claude Biguine (JCB Salons)

Location: Mumbai

Department: Salon Operations

Industry: Premium Hair, Beauty & Wellness

Employment Type: Full-time

About the Company

Jean-Claude Biguine (JCB) is a premium hair, beauty and wellness brand inspired by French beauty expertise and international salon standards. Established in 1982, the brand has a global presence and offers a comprehensive range of professional hairdressing, hair colouring, styling, hair treatments, skincare, nail care, makeup and beauty services.

JCB India combines international expertise with personalised consultations, professional service delivery and a premium customer experience. The brand focuses on quality, creativity, customised beauty solutions and high standards of service.

With salons across major Indian cities, including Mumbai, Bengaluru, Pune, Kochi and Bhopal, JCB caters to customers seeking premium hair and beauty services.

Website: https://biguineindia.co.in/

About the Role

JCB Salons is looking for an experienced, commercially driven and customer-focused Senior Salon Manager to lead the overall business and operations of its premium salon at Palladium Mall, Lower Parel, Mumbai.

The role requires a strong understanding of the luxury salon and beauty industry, with a proven ability to drive revenue, achieve ambitious sales targets, increase average customer spending, build a loyal clientele and maximise the productivity of the salon team.

The successful candidate will be responsible for the salon’s end-to-end performance, including revenue generation, client relationship management, team leadership, service excellence, operational efficiency and profitability. The position requires a proactive leader who can identify business opportunities, convert walk-ins and enquiries into bookings, encourage repeat visits and consistently deliver a premium customer experience.

Key Responsibilities

1. Revenue Generation & Business Growth

* Take ownership of the salon’s monthly revenue targets and overall business performance.
- Develop and implement strategies to achieve and exceed revenue targets across hair, beauty, skincare, nail and other applicable service categories.
- Monitor daily, weekly and monthly sales performance, identify revenue gaps and implement corrective action plans.
- Drive revenue through service upgrades, cross-selling, upselling, retail product sales, treatment packages and memberships, wherever applicable.
- Increase average bill value, customer spending, repeat bookings and overall client lifetime value.
- Maximise stylist productivity, appointment utilisation, service conversion and revenue per employee.
- Monitor individual stylist and therapist performance against assigned targets and provide regular guidance.
- Identify opportunities to improve business during peak and non-peak hours.
- Develop local business opportunities, referrals, client acquisition initiatives and targeted promotional activities in coordination with the marketing team.
- Analyse sales reports, service mix, client footfall and revenue trends to improve business performance.

1. Client Relationship Management & Retention

* Ensure a consistently premium and personalised experience for every client.
- Build solid relationships with high-value, regular and VIP clientele.
- Drive customer retention through follow-ups, rebooking, personalised service recommendations and feedback management.
- Handle escalated customer complaints and service recovery professionally and promptly.




- Monitor client feedback, satisfaction levels, repeat visits and complaints to identify improvement areas.
- Ensure service recommendations are tailored to client requirements and delivered ethically, without compromising service quality.
- Maintain high standards of client confidentiality and professionalism.

1. Team Leadership & Performance Management

* Lead, supervise and motivate salon managers, senior stylists, hair stylists, beauty therapists, nail technicians, receptionists and other assigned team members.
- Set clear performance expectations, sales targets and productivity goals for the team.
- Review individual and team performance regularly and implement improvement plans where required.
- Coach team members on client consultation, service recommendations, sales conversion, customer handling and professional conduct.
- Coordinate with the HR team on recruitment, onboarding, training, attendance, leave management, employee engagement and retention.
- Ensure appropriate staff deployment, shift planning and manpower availability based on bookings and business requirements.
- Maintain discipline, grooming standards, teamwork and accountability across the salon.
- Identify training needs and coordinate technical and service training with relevant departments.

1. Salon Operations & Service Excellence

* Oversee the day-to-day functioning of the salon and ensure smooth operations.
- Ensure efficient appointment scheduling, walk-in management, customer reception and service coordination.
- Maintain premium standards of cleanliness, hygiene, grooming, ambience and professional presentation.
- Ensure compliance with salon SOPs, service protocols, safety standards and company policies.
- Monitor service turnaround time, waiting time, chair utilisation and operational bottlenecks.
- Coordinate with technical and operations teams to maintain consistent service quality.
- Ensure proper handling and maintenance of salon equipment, tools, products and inventory.
- Maintain adequate stock levels, monitor product consumption and minimise wastage.
- Ensure all client transactions, billing, discounts, packages, memberships and service records are accurately maintained.

1. Financial & Commercial Management

* Monitor salon revenue, expenses, operating costs and profitability.
- Review daily sales reports, average bill value, service-wise revenue, retail sales and staff productivity.
- Identify opportunities to improve margins through effective manpower utilisation, inventory control and cost management.
- Ensure accurate billing, payment reconciliation and adherence to approved discount and promotional policies.
- Coordinate with the Finance and Accounts teams regarding sales reporting, cash management, reconciliations and other financial requirements.
- Prepare business performance updates and revenue forecasts for management review.
- Maintain appropriate controls to minimise revenue leakage, billing discrepancies and avoidable operational expenses.

1. Reporting, Compliance & Coordination

* Prepare and submit daily, weekly and monthly business performance reports.




- Track key performance indicators, including revenue achievement, average bill value, client retention, rebooking rates, retail sales and staff productivity.
- Coordinate with the Operations, HR, Marketing, Finance and Accounts teams to ensure smooth business functioning.
- Ensure accurate maintenance of attendance, staff schedules, operational records and other required documentation.
- Adhere to applicable labour, safety, hygiene and business compliance requirements, along with internal company policies.
- Implement management directives, business initiatives and process improvements at the salon level.

Key Performance Indicators (KPIs)

Performance will be assessed against agreed business targets and operational standards, including:
- Achievement of monthly and annual salon revenue targets.
- Revenue growth and contribution to salon profitability.
- Average bill value and revenue per client.
- Service and retail product sales performance.
- Customer acquisition, repeat visits, retention and rebooking rates.
- Individual stylist and therapist productivity.
- Appointment utilisation and service conversion rates.
- Customer satisfaction, reviews and complaint resolution.
- Inventory management, product wastage and operational cost control.
- Team performance, attendance, training and employee retention.
- Compliance with company SOPs, grooming and service-quality standards.

Required Qualifications & Experience
- Graduate in any discipline; a qualification in business management, hospitality or retail management is preferred.
- Approximately 6–10 years of experience in the salon, beauty, luxury retail or related service industry.
- Minimum 3–5 years of experience in a salon management or senior salon operations role.
- Experience managing a premium, luxury or high-footfall salon is strongly preferred.
- Demonstrated experience in revenue generation, sales target achievement, client retention and team management.
- Strong understanding of salon services, pricing, service packages, retail sales and customer expectations.
- Experience handling business reports, sales dashboards, inventory and operational performance metrics.
- Working knowledge of salon management or POS software is preferred.

Required Skills & Competencies
- Strong commercial acumen and revenue ownership.
- Excellent leadership, team management and coaching skills.
- Client relationship management and service recovery.
- Sales conversion, upselling and cross-selling capabilities.
- Business planning, analytical thinking and problem-solving.
- Strong communication, interpersonal and negotiation skills.
- Ability to work in a target-driven and fast-paced premium retail environment.
- Professional presentation, attention to detail and customer-first thinking.
- Proficiency in MS Excel and sales reporting.
- Flexibility to work salon shifts, weekends and public holidays as per business requirements.

Ideal Candidate Profile The ideal candidate is a results-oriented salon leader who understands that managing a premium salon requires more than overseeing daily operations. They should be capable of building a strong business, developing a high-performing team, cultivating long-term client relationships and consistently delivering revenue growth without compromising the brand’s service standards.

Candidates with a solid track record in premium salon management, high-value clientele, team productivity and achieving ambitious revenue targets will be preferred.

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