Description

- Achieve annual targets for Ocean, CH and Ship Green.
- Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
- Promote all digital / Inland products for Hapag-Lloyd to our customers.

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Qualifications

- Bachelor’s degree/MPA
- 6 years industry experience in logistics industry. Focused on Result orientated management.

- English and local language and/or Customer Service functions.
- Strong knowledge of data quality importance, T&T;, steering, etc.,
- Strong knowledge of user application systems (FIS, MS Office, Word, Excel).

- Knowledge of user application systems (FIS, QLIKVIEW, SALESFORCE).

Responsibilities
- Evaluate customer potential and update Account Strategy.
- Continuously improve the customer portfolio by securing recent accounts and removing underperforming accounts.

- Work up on CH Optimus targets and drive Ship Green initiative among customers.
- Ensure regular updates of all activities in Salesforce.
- Drive LKA customer performance and ensure Account plans updates.

- Prepare and conduct visits, report and follow-up on visits.




- Conclude contracts for MR customers (proposal, negotiation, closing)
- Record commitments (tender tracking/commercial)

- Drive CU business for foreign MRs and adhere to Push-Pull process.
- Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)

- Provide feedback on the market including rates, competition activities, market conditions etc., to all relevant stakeholders.
- Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.

- Provide clear info to Sales Coordination regarding handover to Customer Service Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).

- Describe a situation where you converted a new customer or won back lost business. What was your approach and what was the outcome?
- How would you increase market share in a territory where competitors are well established?
- Describe a successful negotiation that improved both customer satisfaction and business profitability.

📌 Senior Sales Execution (Chennai)
🏢 Hapag-Lloyd
📍 Chennai