Key Responsibilities:

- General Skills Communication and Soft

- Skills
- Ability to effectively listen and respond appropriately probe and position to create a dialogue with the customer to build a positive experience

- Ability to empathize and relate to customers

- Prioritize the customer s needs and concerns throughout the call

- Ability to efficiently handle complicated concerns and provide alternate solutions or options while keeping in mind customer s needs and considering business impact

- Can structure a call in an organized effective and professional manner which is easy to understand by the
- customer

- Ability to present oneself as positive polite and professional throughout the call

- Technical Skills




- Basic knowledge and understanding of overall client process

- Identifies routine customer needs problems and determines solutions options to resolve problems using current workflow

- Comes up with new idea s to improve own work area

- Technical functional knowledge possesses technology savviness and adept in adapting to any changes in tools and processes

- Additional years of Customer service and contact center experience

- Willing to perform other duties as assigned

Preferred Skills:

Customer Service->Regular Customer Service

📌 Senior Process Executive - Customer Service Representative (Bengaluru)
🏢 Infosys
📍 Bengaluru