Senior Operation Manager Location: Mumbai, India

Additional locations:

About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive, and adaptable benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership, and innovation, strengthening our workforce and positively impacting the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!





Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview ARQ (Analytics, Research and Quants) supports global businesses of the Bank with solutions requiring judgment application, sound business understanding, and analytical perspective. The domain experience in the areas of Financial Research & Analysis, Quantitative Modeling, Risk Management, and Prospecting Support provide solutions for revenue enhancement, risk mitigation, and cost optimization. The division comprises highly qualified associates operating from multiple locations i.e., Mumbai, GIFT City, Gurugram, Chennai, and Hyderabad.

This job is responsible for supporting quantitative analytics, model governance, and ongoing model performance monitoring across a portfolio of models for specific business units or risk types.





Responsibilities Key responsibilities include developing new models, analytic processes, or systems approaches, creating technical documentation for related activities, and working with Technology staff in the design of systems to run models developed including managing the Intracycle Monitoring (ICM) process, overseeing model performance reporting, maintaining model inventories, assessing model health and performance trends, and ensuring compliance with Model Risk Management (MRM) requirements.

Job expectations include having a broad knowledge of data science, statistics, governance, and risk along with the ability to communicate insights and influence stakeholders across the organization.

- Stakeholder Management & Communication
- Serve as a primary point of contact for Model Development Executives (MDEs), Model Developers (MDs), Model Owners (MOs), Model Risk Management (MRM), and senior business stakeholders.
- Communicate model performance outcomes, monitoring insights, governance concerns, and remediation progress to stakeholders in a clear and actionable manner.

Requirements

- Education: Master's degree in related field or Quantitative fields or Data Science
- Experience Range: 10 years

Foundational Skills

- Critical Thinking
- Quantitative Development
- Risk Analytics & Modeling
- Technical Documentation
- Adaptability
- Collaboration
- Problem Solving
- Risk Management
- Data Modeling
- Data and Trend Analysis
- Process performance measurement
- Python/SQL/Latex

Desired Skills

- Research

- Written Communications

- Job Location: MUM

- Work timings: 12 PM to 9 PM IST

Learn more about this role

📌 Senior Operation Manager (India)
🏢 Bank Of America
📍 India