Job Purpose:

The incumbent is responsible for the vendor liaising and partner development Partner billing and relationship management & Managing relationships with customers and vendors to build the brand and the business.

Roles & Responsibilities:

- End to End Partner management and governance
- Developing new partners to enhance companys capabilities/footprints and maintaining GPs
- Highest weightage KPI
- Partner billing and relationship management
- Manage relationships with customers and vendors to build the brand and the business.
- Campaign and manage new partners to create stronger partnerships.
- Build the organizational network through targeted outreach and strong partner planning.
- Liaise with partners to solve issues
- Analyze and report on partner initiatives, forecast for strategic changes and report on key Metrics.

Skills & Abilities:

- Candidate should have good understanding of Desk side desktop Management, maintenance, deployment, and vendor management.
- Should have very strong written and oral communication skills
- Flexibility with respect to time client deliverables need to be met with a Can-do attitude Ability to provide consistent,



excellent customer support to entire staff, representing a variety of personalities and management levels
- A significant travel is expected on the job hence should be willing to work in such a role
- Vendor P&L; Understanding
- Well versed of desktop technologies and support models (like dedicated FTEs, Dispatch support, scheduled visits etc.)
- Well versed of server, network, and telephony equipment to plan and calculate proper sparing for hardware maintenance. Dell/HP/Major OEMs certified prepared
- All candidates would be expected to have a valuable understanding of IT Infrastructure, Contract and Vendor Management.
- Experience of managing and leading a geographically and culturally diverse setup

Years of Experience: 7 + years of experience in vendor liaising and partner development.

Professional Certification:

- Preferred ITIL Certified
- Ide/ PMI professional will be preferred

Educational Qualification: Bachelors degree in IT/ Engineering/MBA or other management qualification from reputed institutes

📌 Senior Manager - Procurement (New Delhi)
🏢 Total IT Consult
📍 New Delhi