Position Summary The Senior Manager – IT will lead the planning, delivery, governance, and continuous improvement of the University’s IT operations and technology services. The role will be responsible for ensuring reliable, secure, scalable, and high-performing technology infrastructure that supports teaching, learning, research, student experience, and administrative functions .

The role will provide strategic and operational leadership to the IT function, including infrastructure, networks, cloud platforms, cybersecurity, enterprise applications, end-user support, digital learning technologies, IT projects, vendors, and technology operations.

The Senior Manager – IT will work closely with academic leadership, faculty, professional services, student services, and external technology partners to ensure that technology solutions are aligned with institutional priorities and the requirements of a modern higher-education environment.

** Experience in a University, higher-education institution, academic workplace, EdTech organisation, or education-focused technology ecosystem is preferred.

Key Accountabilities

- Lead the day-to-day operations of campus IT systems, networks, servers, cloud environments, telecommunications, and technology infrastructure.
- Ensure high availability, performance, scalability, and security of IT infrastructure and services.
- Develop and maintain robust backup, disaster recovery, and business continuity frameworks.
- Lead IT service management, incident management, problem management, and continuous improvement initiatives.
- Oversee helpdesk and end-user support services for students, academic staff, and professional staff .
- Establish and monitor SLAs, KPIs, service standards, and IT service performance.
- Ensure effective technology support for classrooms, laboratories, lecture theatres, AV systems, hybrid learning, and teaching technologies .
- Oversee the administration and support of core University systems, including LMS, SIS/Student Information Systems, ERP, email, identity management, collaboration platforms, and related integrations .
- Ensure effective integration, configuration, upgrades,



and lifecycle management of enterprise and academic technology systems.
- Lead cybersecurity, threat monitoring, vulnerability management, data protection, privacy, and IT risk-management initiatives.
- Establish appropriate cybersecurity awareness and training programmes for staff and students.
- Lead response to cybersecurity incidents and coordinate remediation and recovery activities.
- Lead IT projects involving digital transformation, EdTech, learning technologies, system upgrades, cloud adoption, infrastructure modernisation, and new technology implementations .
- Evaluate emerging technologies and recommend solutions that enhance teaching, learning, student experience, research, and institutional operations .
- Manage IT vendors, technology partners, service providers, and contractors.
- Lead procurement, contract management, renewals, SLA reviews, and vendor performance management.
- Develop and manage the IT budget, including infrastructure, software, licensing, assets, services, and operational expenditure.
- Ensure effective IT asset lifecycle management, inventory control, procurement, and technology refresh programmes.
- Lead, mentor, and develop IT professionals, including systems administrators, network engineers, support teams, and technology specialists.
- Build a culture of service excellence, collaboration, innovation, security, and continuous improvement .
- Manage staffing, workload allocation, performance management, capability development, and succession planning within the IT function.

Skills & Experience

Essential

- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline.
- 8+ years of relevant experience in IT operations, infrastructure, systems administration, technology management, or IT leadership.




- Demonstrated experience managing IT teams and complex technology environments.
- Strong experience across networks, infrastructure, servers, cloud platforms, cybersecurity, enterprise systems, and end-user support.
- Experience managing IT projects, vendors, budgets, procurement, and technology implementations.
- Strong understanding of information security, data protection, risk management, and regulatory compliance.
- Strong stakeholder-management and communication skills, with the ability to work effectively with senior leadership and non-technical stakeholders.

Preferred

- Experience in a University, higher-education institution, college, academic organisation, research institution, or international education environment .
- Experience in EdTech, digital learning, learning management platforms, education technology, or technology-enabled education services .
- Experience supporting academic staff, students, classrooms, laboratories, lecture theatres, and teaching/learning technologies .
- Experience with LMS, SIS, ERP and academic technology integrations .
- Postgraduate qualification in IT/Computer Science/Management or relevant industry certifications such as ITIL, CISSP, CCNA, Microsoft, AWS, Azure , etc.
- Experience supporting technology operations in a multi-campus or multi-location environment .
- Exposure to international university standards, information-security frameworks, and higher-education technology practices.

Key Relationships

- Chief Business Officer – strategic direction, technology roadmap, performance oversight and reporting.
- Academic Leadership & Faculty – teaching, learning, research, academic technology and faculty requirements.
- Skilled Services – student services, admissions, finance, HR, operations and learning support.
- Students – technology support, digital services and student experience.
- University/Global IT Teams – technology standards, security, architecture, systems and shared services.
- Technology Vendors & Partners – implementation, support, service delivery and innovation.
- Regulatory & Accreditation Bodies – including UGC and relevant accreditation agencies.

📌 Senior Manager - IT (Bengaluru)
🏢 UNSW Bengaluru
📍 Bengaluru