Role & responsibilities

- Supervise day-to-day activities of the transcription team and ensure timely completion of tasks.

- Conduct quality audits and reports, ensure adherence to internal and client guidelines.

- Provide coaching, feedback, and training to processors to improve accuracy and performance.

- Serve as the point of contact for issue resolution, escalations, and communication with field inspectors or cross-functional teams.

- Monitor team performance metrics and report daily/weekly/monthly dashboards to management.

- Identify trends in errors or workflow inefficiencies and suggest actionable improvements.

- Collaborate with internal stakeholders to align on expectations, resolve queries, and ensure process consistency.

- Assist in recent hire onboarding, process documentation, and updates to training materials.

- Ensure adherence to all organizational policies, cleanroom protocols, and quality control standards.

Oualification

- Graduate in any discipline.

- 6-8 years of relevant experience in transcription, preferably in P&C; transcription

- Prior experience in a lead or reviewer role is strongly preferred.

📌 Senior Lead Associate-Transcription (Pune)
🏢 Credence HR Services
📍 Pune