Role & responsibilities

Position Overview:

The Senior Manager, HR will be responsible for managing and leading a wide range of human resources functions to support the organizations objectives, with an added emphasis on client interaction and serving as an escalation point for HR-related issues. This role involves strategic oversight of recruitment, talent management, employee relations, performance management, learning and development, and HR compliance. Additionally, the Senior Manager, HR will serve as a key liaison with clients, ensuring that HR services are aligned with their needs and expectations, and resolving any HR-related concerns or escalations.

Key Responsibilities:

Talent Acquisition and Recruitment:

- Develop and execute effective recruitment strategies to attract and retain top talent for the organization and its clients (if applicable).
- Lead and manage the recruitment process, from creating job descriptions to interviewing and onboarding new employees for both internal and client-facing positions.
- Partner with hiring managers to understand staffing needs and ensure positions are filled in a timely manner.
- Implement and oversee internship, graduate programs, and other talent pipelines to ensure a sustainable workforce.

Employee Relations and Engagement:

- Foster a positive work environment by resolving employee conflicts, addressing concerns, and ensuring that employee relations practices are fair and consistent.
- Provide coaching and guidance to managers on performance management, conflict resolution, and team dynamics.
- Promote employee engagement initiatives that improve overall job satisfaction, retention, and morale.
- Conduct employee surveys and analyze feedback to create actionable insights for improving workplace culture.

Client Interaction and Relationship Management:

- Serve as a primary point of contact for client HR needs, addressing concerns, inquiries, and providing tailored HR solutions that meet client expectations.
- Collaborate with clients to develop HR strategies, policies, and initiatives that align with their organizational goals and challenges.
- Maintain regular communication with clients to understand evolving HR needs and ensure alignment with internal HR services and practices.
- Provide consultative support on HR-related topics such as organizational development, talent acquisition, compliance, and employee relations.
- Act as the escalation point for any HR-related client issues,



ensuring timely resolution and maintaining positive client relationships.

Performance Management:

- Oversee the performance management process, including goal setting, performance reviews, and employee development planning for both internal and client-facing teams.
- Work with managers to ensure performance appraisals are conducted regularly and effectively.
- Implement strategies for improving employee performance, providing training and feedback as needed.
- Design and manage succession planning efforts, ensuring that the organization and its clients have the right talent in place for future leadership roles.

Learning and Development:

- Lead training and development programs to enhance employee skills, leadership capabilities, and organizational effectiveness.
- Identify training needs and ensure that employees have access to relevant career development opportunities.
- Collaborate with department heads and clients to implement leadership development initiatives, including mentorship programs and management training.
- Monitor the effectiveness of training programs and ensure alignment with the companys goals and competencies.

HR Policies and Compliance:

- Develop, implement, and maintain HR policies, procedures, and programs that ensure legal compliance with local, state, and federal employment laws.
- Stay up to date with changes in labour laws, regulations, and HR best practices to ensure the company remains compliant.
- Provide guidance and support on HR compliance issues, including audits, grievances, and investigations.
- Ensure that all HR activities are aligned with ethical standards and company values.

Compensation and Benefits:

- Work with senior leadership and clients to develop and manage competitive compensation and benefits programs that attract and retain top talent.
- Oversee the administration of benefits programs, including health insurance, retirement plans, and employee wellness programs.
- Analyze market trends and benchmark salary data to recommend adjustments to compensation strategies.

HR Strategy and Reporting:





- Partner with senior leadership to develop HR strategies that support business goals and drive organizational growth.
- Provide data-driven insights to leadership through HR metrics, analytics, and reporting on areas like turnover, recruitment, employee engagement, and performance.
- Regularly report on key HR activities and provide strategic recommendations based on data analysis

Escalation Point for HR Issues:

- Act as the escalation point for complex or sensitive HR issues, including conflict resolution, legal concerns, and compliance challenges.
- Work with both internal teams and clients to manage HR-related crises or challenging situations and ensure a timely resolution.
- Ensure that escalated HR issues are handled with confidentiality, professionalism, and in accordance with organizational policies and procedures.
- Develop and implement processes to proactively mitigate potential HR issues and reduce the likelihood of escalations.

Leadership and Team Management:

- Lead, mentor, and manage a team of HR professionals, providing guidance and support in their daily activities and professional development.
- Foster a high-performance culture within the HR department and across the organization.
- Promote collaboration and cross-functional partnerships to ensure HR initiatives align with the broader goals of the business.

Preferred candidate profile / Qualifications and Skills: Education and Experience:

- Masters degree in human resources, Business Administration, or a related field; Master’s degree preferred.
- 10+ years of experience in human resources,
- Proven experience in managing client relationships and acting as an escalation point for HR issues.
- Experience in talent acquisition, employee relations, performance management, and organizational development.

Skills and Competencies:

- Strong knowledge of HR practices, labour laws, and regulations.
- Excellent interpersonal and communication skills, with the ability to interact with employees, managers, and clients at all levels.
- Robust problem-solving and conflict resolution abilities.
- Proven ability to manage multiple projects simultaneously and work in a fast-paced environment.
- Experience with HRIS (Human Resources Information System) and HR analytics tools.
- Strong leadership and team management skills, with a focus on developing talent and fostering a collaborative environment.

📌 Senior Human Resource Manager (Bhubaneswar)
🏢 Max HR Solutions
📍 Bhubaneswar