Key Responsibilities:1.

Google Workspace

Administration

- Manage Google Workspace users, Organizational Units (OUs), groups, licenses, aliases, and administrative roles.

- Manage user lifecycle processes including onboarding, role/department changes, suspension, account recovery, and employee offboarding.

- Configure and maintain Google Workspace policies, settings, and organizational structures.

- Manage Google Groups, including ownership, membership, posting permissions, external members, and access controls.

- Manage Gmail, Google Drive, Shared Drives, Google Meet, Calendar, and other Google Workspace services.

- Monitor Workspace storage, licensing, inactive accounts, service usage, and overall platform health.

- Maintain appropriate documentation of Workspace configurations, policies, and administrative procedures.

2. Identity &

- Access Management

- Implement and monitor MFA, password policies, access controls, session controls, and account security policies.

- Apply least-privilege principles across users, applications, devices, and administrative accounts.

- Manage delegated administration and review privileged/admin accounts periodically.

- Review user and group access to systems, applications, Shared Drives, and confidential information.

- Manage access revocation during employee exits, transfers, and security incidents.

- Support identity and access integration with other organizational systems where required.

3. Gmail &

- Email Security

- Manage Gmail security and organizational email policies.

- Configure and monitor SPF, DKIM, and DMARC.

- Manage anti-spam, anti-phishing, malware protection, quarantine, and email security policies.

- Investigate phishing emails, malicious attachments, suspicious links, spoofing, and compromised accounts.

- Support email security investigations and implement preventive controls.

- Monitor email-related security alerts and unusual activity.

4.

Google

Drive, Shared Drives &

- Data Security

- Manage Google Drive and Shared Drive permissions, ownership, access, and external sharing.

- Ensure confidential and restricted information is accessible only to authorized users.

- Monitor and control external sharing of organizational data.

- Implement appropriate controls for sensitive information, including:

- Student records

- Examination and assessment data

- Employee/HR information

- Financial information

- Restricted academic/study materials

- Intellectual property

- Confidential management documents

- Implement and monitor Google Workspace DLP policies.

- Investigate unauthorized access, sharing, downloading, modification, or deletion of sensitive information.

5.

Google

Vault, Retention &

- Recovery

- Manage Google Vault policies for retention, legal holds, search, and eDiscovery requirements.

- Implement and maintain organizational data-retention policies.

- Support recovery of users, files,



emails, and other Workspace data using available recovery mechanisms.

- Coordinate with approved backup solutions/vendors where third-party Google Workspace backup is implemented.

- Ensure retention and recovery processes align with organizational requirements.

6. Endpoint &

- Chrome Management

- Manage Google Workspace Endpoint Management and Chrome security policies.

- Enroll and manage organizational devices.

- Configure device security, compliance, application, browser, and access policies.

- Monitor device compliance and investigate non-compliant or compromised devices.

- Support device encryption, patching, security updates, remote lock/wipe, and lost/stolen device response.

- Manage Chrome browser policies, extensions, permissions, and security controls.

7. Third-Party Applications &

- Integrations

- Review and control third-party applications connected to Google Workspace.

- Monitor and manage OAuth access, API permissions, application access, and delegated permissions.

- Assess applications requesting access to organizational data.

- Remove or restrict unauthorized, unnecessary, or high-risk applications.

- Support Google Workspace API and automation integrations where required.

8.

Security

Monitoring &

- Incident Response

- Monitor Google Workspace security alerts, audit logs, login activity, administrative activity, and suspicious behavior.

- Investigate compromised accounts, phishing incidents, unauthorized access, data leakage, and other security events.

- Support incident response, containment, remediation, and post-incident documentation.

- Assist with VAPT, vulnerability remediation, security audits, compliance activities, and security assessments.

- Maintain appropriate security logs, reports, incident records, and evidence.

- Escalate significant security incidents to the IT / Network &
- Security Manager.

9. IT Support &

- User Support

- Provide first/second-level technical support for desktops, laptops, printers, software, peripherals,and common IT issues.

- Diagnose and resolve hardware, software, operating system, connectivity, and application issues.

- Install, configure, update, and maintain computers, applications, and IT equipment.

- Provide user support for Google Workspace and other organizational IT systems.

10. IT Infrastructure &

- Network Support

- Support LAN, Wi-Fi, VPN, firewall, internet connectivity, and basic network troubleshooting.

- Assist with network configuration, monitoring, troubleshooting,



and documentation.

- Support Windows/Linux systems and basic server administration where required.

- Coordinate with the Network &
- Security Manager on infrastructure and security issues.

- Coordinate with ISPs, hardware vendors, software vendors, and other external service providers.

11. IT Asset &

- Device Management

- Maintain IT asset inventory and device records.

- Manage device allocation, return, replacement, repair, and disposal processes.

- Support employee onboarding and exit processes from an IT perspective.

- Ensure devices are appropriately configured, secured, and assigned to authorized users.

- Maintain records of hardware, software licenses, warranties, and IT equipment.

12. Backup, Endpoint Security &

- IT Security

- Support organizational backup and recovery processes.

- Monitor and maintain endpoint security, antivirus/EDR, patching, and security controls.

- Assist in vulnerability identification and remediation.

- Support implementation of security policies, standards, and technical controls.

- Assist in periodic security reviews and audits.

13. IT Documentation &

- Process Management

- Maintain IT documentation, SOPs, configuration records, access matrices, asset records, and service reports.

- Document recurring issues, solutions, changes, and incidents.

- Follow appropriate change-management and approval processes for significant system or security changes.

- Identify opportunities to automate repetitive IT administration and improve operational efficiency.

Qualifications &

Skills Required:

- Bachelor's degree in computer science, Information Technology, Computer Applications, or a related discipline.

- 25 years of experience in Google Workspace administration, IT support, system administration, endpoint management, information security, or a similar role.

- Candidates with strong hands-on Google Workspace administration experience combined with IT infrastructure/security exposure will be preferred.

- Strong troubleshooting and problem-solving ability

- Good understanding of IT security and access management

- Attention to detail and data confidentiality

- Ability to investigate and resolve technical/security incidents

- Good documentation and process discipline

- Ability to work independently and manage multiple priorities

- Strong communication and user-support skills

- Willingness to learn current technologies and systems

What We Offer

- Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.

- Competitive compensation with performance-linked incentives.

- Leadership role in a rapidly growing national skills and university platform.

- A collaborative, mission-driven environment.

- The opportunity to create a measurable impact on employability and workforce transformation at scale.

📌 Senior Executive-Google Workspace & IT (Kolkata)
🏢 Medhavi Skills University
📍 Kolkata