We are looking for an experienced Senior Customer Support Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience. The candidate will also support and guide the customer support team.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and other channels.
- Resolve customer complaints and provide suitable solutions.
- Follow up on pending customer issues and ensure timely resolution.
- Handle escalated customer complaints professionally.
- Guide and support junior customer support team members.
- Monitor daily customer support activities.
- Maintain records of customer complaints, orders, and resolutions.
- Coordinate with warehouse and other teams for order-related issues.
- Ensure a positive customer experience.
- Prepare basic daily/weekly reports.
Requirements
- 2–4 years of experience in Customer Support.
- Good communication and problem-solving skills.
- Experience handling customer complaints and escalations.
- Basic knowledge of MS Excel/Google Sheets.
- Ability to manage multiple queries and tasks.
- Team handling experience will be an advantage.
- Responsible, patient, and customer-focused.
Working Details
- Working Days: 6 Days a Week
- Working Hours: 10:00 AM – 7:00 PM
- Location: Vikhroli, Mumbai
Pay: ₹22,000.00 - ₹30,000.00 per month
Advantages
- Health insurance
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Vikhroli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer Support.: 3 years (Required)