Company Description ANR Business Consulting delivers smart, reliable offshore support that helps businesses scale quickly and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for a wide range of clients.

By connecting organizations with skilled offshore talent, ANR Business Consulting enables cost reduction, increased productivity, and operational focus. With a strong client-first approach, the company serves as a trusted partner for flexible and scalable business support.

Role Description The Senior Customer Service Representative is a full-time, remote role responsible for managing complex customer inquiries and ensuring a high level of customer satisfaction. This role includes handling escalated support requests via phone, email, and chat, resolving issues promptly, and maintaining accurate records in customer relationship management systems.

The Senior Customer Service

Representative will mentor and guide junior team members, contribute to process improvements, and collaborate with cross-functional teams to enhance the overall customer experience. The position also involves monitoring service metrics,



identifying trends, and providing feedback to help clients optimize their customer support operations.

Qualifications

- Strong background in customer-focused roles, such as Customer Service Representatives and Customer Support, with experience handling escalated or complex issues.
- Demonstrated ability to drive Customer Satisfaction and maintain high-quality Customer Service standards in a rapid-paced environment.
- Experience enhancing Customer Experience through effective communication, problem-solving, and proactive issue resolution.
- Excellent written and verbal communication skills, with the ability to interact professionally with diverse customers and stakeholders.
- Proficiency with customer service software, CRM tools, and standard office applications.
- Proven ability to work independently in a remote setting, manage time effectively, and meet performance targets.
- Previous experience in offshore or BPO environments is an advantage.
- Relevant education or training in business, communications, or a related field is preferred.

📌 Senior Customer Service Representative (Noida)
🏢 ANR Business Consulting
📍 Noida