Senior CRM & Client Coordinator

Industry: Matrimonial Services

Location: Telghani Naka, Raipur

Salary: 30,000 – 40,000 per month

Employment Type: Full-Time | Work from Office

Job Summary

We are looking for an experienced and professionally mature Senior CRM & Client Coordinator to manage client relationships and coordinate matrimonial services. The ideal candidate should have excellent communication skills, solid client-handling abilities and a professional approach to managing sensitive client requirements.

Key Responsibilities

- Manage relationships with existing and prospective clients.
- Understand client requirements and provide appropriate profile coordination.
- Handle regular client communication, follow-ups and service-related queries.
- Coordinate with the internal team for profile sharing, responses and meetings.
- Maintain accurate client records and follow-up details in the CRM.
- Address client concerns professionally and ensure timely resolution.
- Build and maintain strong long-term client relationships.
- Handle confidential client information with discretion.
- Coordinate appointments, meetings and other client-related activities.




- Maintain regular follow-up reports and update management on client status.
- Support client retention, renewals and overall service satisfaction.

Candidate Requirements

- Graduate in any discipline.
- 8+ years of experience in CRM, Client Servicing, Customer Relationship Management, Counselling, Telecalling or Relationship Management.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Good follow-up, coordination and convincing skills.
- Mature and professional approach to client handling.
- Ability to handle sensitive and confidential client conversations.
- Good knowledge of MS Office and CRM systems.
- Professional telephone etiquette and presentable personality.
- Candidates with experience in matrimonial, hospitality, premium customer service or relationship management will be preferred.

Key Skills CRM | Client Handling | Relationship Management | Follow-up | Communication | Coordination | Customer Service | Counselling | MS Office

Work Location: In person

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Senior CRM & Client Coordinator (Raipur)
🏢 Vandana ispat
📍 Raipur