Company Description ANR Business Consulting provides smart, reliable offshore support that helps businesses scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions for a wide range of industries.

By combining skilled offshore talent with a client-first approach, ANR Business Consulting enables organizations to reduce costs, boost productivity, and focus on core growth initiatives. As a trusted partner for flexible, scalable business support, ANR offers professionals the opportunity to work on impactful projects that directly contribute to client success.

Role Description The Senior Customer Relationship Management Consultant is a full-time, remote role responsible for leading CRM strategy, implementation, and optimization for ANR’s clients. This position focuses on understanding client business processes, translating requirements into CRM solutions, and ensuring systems like Salesforce are configured to support sales and service effectiveness.

Day-to-day activities include conducting discovery sessions, analyzing customer data and workflows, designing and documenting CRM processes, and advising clients on best practices to improve customer engagement and retention. The consultant will oversee CRM projects, collaborate with internal and client stakeholders, provide user training and support, and regularly review system performance to recommend enhancements.



This role also involves preparing reports and dashboards, troubleshooting issues, and contributing to continuous improvement of ANR’s CRM consulting methodologies.

Qualifications

- Strong analytical skills to interpret customer data, assess business needs, and identify process improvements.
- Experience designing, mapping, and optimizing business processes related to sales, marketing, and customer service.
- Proven background in sales and customer relationship management, with the ability to align CRM systems to sales strategies.
- Consulting skills, including stakeholder management, requirements gathering, solution design, and presenting recommendations.
- Hands-on Salesforce.com administration experience, including configuration, user management, reporting, and dashboard creation.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
- Demonstrated ability to work independently in a remote setting and manage multiple client projects simultaneously.
- Bachelor’s degree in Business, Information Systems, or a related field; relevant CRM or Salesforce certifications are an advantage.
- Experience with other CRM platforms, data integration tools, and basic understanding of APIs is beneficial.
- Background in offshore or consulting environments and familiarity with digital marketing or customer success operations is a plus.

📌 Senior Customer Relationship Management Consultant (Noida)
🏢 ANR Business Consulting
📍 Noida