Hi-TEK SYNDICATE

Senior Collection Manager

Location: New Delhi

Department: Banking & NBFC Collections

Experience Required: 10+ Years

Position Type: Full time

Reporting To: Senior Management

About Hi-Tek Syndicate

Established in 1993, Hi-Tek Syndicate is a leading name in the field of banking and NBFC collections, headquartered in New Delhi and operating across 10 locations in North and East India. With over three decades of industry expertise and associations with major banks and reputed NBFCs, we are committed to delivering effective, ethical, and result-oriented collection solutions.

Three Decades of Expertise. One Commitment to Excellence.

Position Overview

We are looking for an experienced and result-oriented Senior Collection Manager with a proven track record in leading banking and NBFC collections operations. The ideal candidate should possess strong leadership capabilities, sound operational knowledge, excellent portfolio management skills, and the ability to drive collection performance while ensuring compliance with client requirements and applicable regulatory guidelines.

The candidate must have substantial experience in a senior leadership role within the banking and NBFC collections industry and be capable of managing teams, improving recovery performance, and achieving business objectives.

Key Responsibilities

1. Collection Operations & Performance Management

- Lead and manage end-to-end collection operations across assigned portfolios.
- Develop and implement effective collection strategies to achieve monthly and quarterly recovery targets.
- Monitor portfolio performance, delinquency buckets, roll rates, recovery percentages, and other key performance indicators.
- Identify underperforming portfolios and implement corrective measures to improve collection efficiency.
- Ensure optimal utilisation of resources and maintain operational productivity.

2. Team Leadership & Development

- Lead, mentor, and motivate collection managers,



team leaders, supervisors, and field collection teams.
- Establish clear performance objectives and ensure accountability at all levels.
- Conduct regular performance reviews and implement action plans to improve team productivity.
- Identify training requirements and strengthen the team's collection, negotiation, and customer-handling capabilities.
- Support recruitment, workforce planning, and retention of high-performing resources.

3. Client Relationship Management

- Maintain strong professional relationships with client banks and NBFCs.
- Review portfolio performance with clients and provide regular updates on recovery achievements, challenges, and action plans.
- Address client escalations promptly and ensure adherence to agreed service levels.
- Identify opportunities to improve service delivery and strengthen existing client relationships.

4. Compliance & Process Governance

- Ensure adherence to applicable RBI guidelines, client-specific policies, and the organisation's standard operating procedures.
- Ensure that all collection activities are conducted ethically and professionally, with due regard for customer dignity and applicable regulations.
- Monitor documentation, reporting accuracy, audit observations, and compliance requirements.
- Coordinate with internal compliance, training, and audit teams to address process gaps and implement corrective actions.

5. MIS, Reporting & Business Planning

- Analyse collection performance reports and prepare periodic management updates.
- Track target achievement, productivity, portfolio movement,



and operational expenses.
- Develop data-driven strategies to improve recovery rates and operational efficiency.
- Present performance reviews, forecasts, and action plans to senior management.

Eligibility Criteria

- Minimum 10+ years of experience in banking and NBFC collections, with substantial experience in a senior leadership or managerial role.
- Proven experience managing collection operations, large teams, and multiple portfolios within the banking or NBFC collections industry.
- Strong understanding of collection processes, delinquency management, recovery strategies, and portfolio performance metrics.
- Demonstrated ability to achieve business targets and improve operational performance.
- Excellent leadership, communication, negotiation, analytical, and decision-making skills.
- Strong client management and stakeholder coordination capabilities.
- Proficiency in MIS, Excel, performance analysis, and operational reporting.
- Good CIBIL/credit history is mandatory for this position, in line with the organisation's requirements.

What We Expect We are looking for a dynamic and accountable leader who can drive collection performance, build high-performing teams, strengthen client relationships, and contribute to the organisation's continued growth.

The ideal candidate should demonstrate strategic thinking, operational discipline, integrity, and the ability to deliver sustainable business results in a target-driven environment.

Application Process

Interested candidates who meet the above criteria are requested to share their updated resumes at:

Email: [email protected]

WhatsApp: (phone hidden)

Office Address:

Hi-Tek Syndicate

303, Sarine Sonia Sadan Towers,

Vikaspuri, New Delhi 110018.

Join Hi-Tek Syndicate and become part of an organisation built on three decades of industry expertise, trusted partnerships, and a commitment to excellence.

📌 Senior Collections Manager (New Delhi)
🏢 Hi Tek Syndicate
📍 New Delhi