Sales Support Executive Diamond & Jewellery Industry

Department: Sales / B2B

Experience: 2–3 Years

Industry: Diamond & Jewellery

Employment Type: Full-Time

Location: Mumbai

About the Role

We are looking for a proactive and detail-oriented Sales Support Executive to support the B2B Sales Team in managing customer requirements, sales coordination, order processing, documentation, and day-to-day sales operations within the Diamond & Jewellery Industry.

The ideal candidate should have good communication and coordination skills, strong attention to detail, and preferably experience in the Diamond / Jewellery Industry.

Key Responsibilities

- Provide end-to-end administrative and operational support to the B2B Sales Team.
- Coordinate with Sales Executives, customers, production, accounts, dispatch, and other internal departments.
- Prepare quotations, sales orders, invoices, and other sales-related documentation.
- Maintain and update customer records, order details, price lists, and sales data.
- Follow up with customers regarding orders, payments, deliveries, and other requirements.
- Coordinate with the internal team to ensure timely processing and dispatch of customer orders.
- Track order status from order confirmation to final delivery.
- Handle customer queries and coordinate with the concerned team for timely resolution.
- Prepare daily, weekly, and monthly sales reports and MIS.
- Maintain proper documentation and records of customer communications and transactions.
- Support the Sales Team in preparing presentations, reports, quotations, and other business-related documents.
- Assist in maintaining accurate data in the company's software / ERP systems.
- Monitor pending orders, deliveries, payments, and other sales-related activities.
- Ensure timely follow-up on sales leads and customer requirements as instructed by the Sales Team.




- Perform other sales coordination and administrative activities as required.

Industry-Specific Responsibilities

- Understanding of basic diamond and jewellery terminology, products, specifications, and sales processes.
- Coordinate for diamond availability, product details, quotations, and order requirements.
- Assist the Sales Team in maintaining customer-wise diamond/jewellery requirements.
- Coordinate with merchandising, inventory, production, and dispatch teams.
- Maintain accuracy in product specifications, quantities, rates, and customer requirements.

Required Skills

- 2–3 years of experience in Sales Support / Sales Coordination / Sales Administration.
- Experience in the Diamond & Jewellery Industry will be preferred.
- Good written and verbal communication skills.
- Strong coordination and follow-up skills.
- Good knowledge of MS Excel, MS Word, and Outlook/Email.
- Ability to prepare and maintain sales MIS and reports.
- Strong attention to detail and accuracy.
- Good organizational and time-management skills.
- Ability to handle multiple tasks and work within deadlines.
- Customer-oriented approach and skilled communication.

Software Knowledge

- EMR Software knowledge will be an added advantage.
- Experience with ERP / CRM / Jewellery / Diamond Industry software will be preferred.
- Good working knowledge of MS Excel is required.

Educational Qualification

- Graduate in any discipline.
- Degree/Diploma in Business Administration, Commerce, Sales, or a related field will be preferred.

Key Competencies

- Sales Coordination
- Customer Handling
- Order Management
- Follow-up & Communication
- Data Management
- MIS & Reporting
- Team Coordination
- Attention to Detail
- Time Management
- Problem Solving

Preferred Candidate Candidates with 2–3 years of relevant experience in the Diamond & Jewellery Industry, particularly in B2B Sales Support / Sales Coordination, will be preferred. Knowledge of EMR Software will be an added advantage.

📌 Sales Support Executive (Mumbai)
🏢 Vrinda Global
📍 Mumbai