Core Roles & Responsibilities

1. Front Desk & Client Experience

- Welcome Clients: Greet members, walk-ins, and guests warmly and create a professional, welcoming studio experience.
- Handle Enquiries: Respond promptly to phone calls, WhatsApp messages, emails, social media enquiries, and walk-in queries.
- Manage Class Scheduling: Book, reschedule, and cancel Pilates classes, trial sessions, assessments, and private sessions.
- Client Check-ins: Manage daily member check-ins and coordinate clients with Pilates instructors.
- Studio Presentation: Ensure the reception, waiting area, and client-facing spaces remain clean, organised, and welcoming.

2. Sales, Memberships & Conversions

- Understand Client Needs: Identify each client's fitness goals, preferred timings, and suitable Pilates programmes.
- Explain Services: Clearly explain Pilates classes, private sessions, group sessions, packages, memberships, pricing, and ongoing offers.
- Convert Enquiries: Follow up with walk-ins, calls, online enquiries, and trial-session clients to convert them into memberships.
- Membership Sales: Handle membership registrations, package renewals, payments, invoices, and related documentation.
- Achieve Targets: Contribute towards monthly membership, renewal, and revenue targets.

3. Follow-Ups & CRM

- Maintain Client Records: Update client details, enquiries, trial sessions, membership status, and follow-up dates in the CRM or studio management system.
- Lead Follow-ups: Regularly contact potential clients through calls and WhatsApp to encourage trial bookings and membership conversions.
- Membership Renewals: Track memberships approaching expiry and proactively follow up for renewals.
- Client Retention:



Maintain positive relationships with existing members and assist in improving the overall client experience.
- Performance Reporting: Provide daily or weekly reports on enquiries, trials, conversions, memberships, and renewals.

4. Studio Coordination & Administration

- Instructor Coordination: Coordinate schedules between clients and Pilates instructors to ensure smooth class operations.
- Client Support: Assist members with bookings, membership queries, feedback, complaints, and general studio-related concerns.
- Payment Coordination: Maintain accurate records of payments, packages, renewals, and pending dues.
- Studio Administration: Support basic inventory, stationery, vendor coordination, and other front-office requirements when required.

Required Skills & Qualifications

- Communication: Solid, polite, and confident verbal and written communication skills.
- Client Service: Friendly, presentable, patient, and highly customer-focused personality.
- Sales Ability: Comfortable explaining memberships, following up with leads, handling objections, and achieving sales targets.
- Organisation: Ability to manage multiple bookings, client enquiries, schedules, and follow-ups efficiently.
- Technology: Basic knowledge of MS Office, email, WhatsApp Business, CRM, or fitness/studio management software.
- Education: Graduate preferred; candidates with relevant experience may also be considered.
- Experience: 3–5 years of experience preferred in Pilates studios, fitness centres, gyms, wellness centres, spas, or hospitality.
- Industry Interest: Basic understanding of fitness and wellness, with an interest in Pilates, is preferred.

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Sales & Front Desk Executive (Visakhapatnam)
🏢 MetaLogic Digital
📍 Visakhapatnam