Job Summary The Sales Executive will be responsible for providing excellent customer service, understanding customer requirements, recommending suitable products, achieving sales targets, and supporting the smooth day-to-day operation of the retail store.

The position may involve sales of wine and beverages, baby/kids and childcare products, electronics, and other retail products, depending on the assigned store.

Key Responsibilities

- Greet and assist customers in a friendly and professional manner.
- Understand customer requirements, preferences, and budget.
- Recommend suitable products based on customer needs.
- Explain product features, benefits, prices, offers, warranties, and applicable terms.
- Demonstrate products and provide relevant product information when required.
- Achieve daily, monthly, and yearly sales targets.
- Maintain proper product displays, shelves, and showroom/store presentation.
- Ensure products are correctly priced, labelled, and displayed.
- Check product availability and replenish stock when required.
- Assist with receiving, arranging, counting, and maintaining inventory.
- Handle billing, POS, cash, card, and other payment transactions accurately.
- Inform customers about ongoing promotions, discounts, memberships, and special offers.
- Handle customer queries, complaints, exchanges, and other concerns professionally.
- Maintain good relationships with customers and encourage repeat business.
- Maintain cleanliness, hygiene, and proper organization of the sales area.
- Keep updated with product knowledge, new arrivals, brands, and market trends.
- Follow company policies, sales procedures, safety standards,



and applicable legal requirements.
- For wine/alcohol sales, strictly follow all applicable legal requirements and company policies regarding the sale and handling of alcoholic beverages.
- Coordinate with the Store Manager regarding stock shortages, damaged products, customer requirements, and operational issues.
- Support other store operations as required.
- Perform any other duties assigned by the Store Manager.

Requirements
- Minimum 12th Pass; Graduate preferred.
- Previous experience in retail sales, showroom sales, FMCG, electronics, wine/liquor retail, or kids/baby retail will be an advantage.
- Good communication and customer-handling skills.
- Basic computer and POS/billing knowledge.
- Good product-learning ability.
- Confident, presentable, friendly, and customer-oriented personality.
- Target-driven and able to work under pressure.
- Valuable interpersonal and convincing skills.
- Ability to work flexible shifts, weekends, and holidays.
- Willingness to learn about different product categories.
- Must meet all applicable legal requirements for handling and selling alcoholic beverages where applicable.

Key Performance Areas (KPI)
- Achievement of monthly sales targets.
- Customer satisfaction and service quality.
- Product knowledge and sales conversion.
- Proper handling of cash and billing.
- Stock accuracy and product availability.
- Store cleanliness and product presentation.
- Customer retention and repeat sales.
- Compliance with company policies and procedures.

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Sales Executive (Shillong)
🏢 Hotel Centre Point, Shillong
📍 Shillong