We are hiring for Sales Voice Process Executive Role!

Interested candidates, please WhatsApp your resumes to (phone hidden)

Analyst - Sales Operations

Location - Chennai

Notice - 5 days to Immediate

Experience - 1 plus years

Shift US

Job Brief

Job Summary:

We are seeking a results-driven Inbound Retention & Growth

Specialist to join our team. In this role, you will engage with customers via phone and chat to convert inquiries into subscription upgrades and hardware sales, while assisting with account/order management and transactional subscription issues. The 3 pillars of success are conversion, retention, and current household acquisition.

Ensuring customer education of the value of Arlo products and services.What Youll Do:Handle inbound inquiries to retain and grow subscriptions.Convert customer interactions into subscription upgrades and upsells.Resolve transactional subscription issues, including billing, renewals,





plan changes.Support Arlo Churn initiatives with retention offers and campaigns.Acquire new subscriber households via proactive targeted campaignsAssist customers with hardware purchases, order placement, order tracking, and troubleshooting.Document all interactions in CRM systems.Collaborate with teams to improve processes and customer experience.Education and Experience:Bachelors degree or proven related experience1+ years of experience as a customer service professionalPrior experience with inbound sales, customer retention, preferably with subscriptions orrecurring revenue.Experience with Salesforce or equivalent CRM solutions is a plus.Skills Required:Proven ability to convert interactions into sales.Strong verbal and written communication skills.Customer-focused, detail-oriented, and able to resolve issues efficiently.

Required Skills

- Escalation Handling
- English language proficiency skills
- Sales Orders

Interested candidates, please WhatsApp your resumes to (phone hidden)

📌 Sales Analyst (Chennai)
🏢 iOpex
📍 Chennai