CALMSCIOUS MINDCARE

– SALES ADVISOR

Department: Business Development & Client Relations

Job Location: Gorimedu, Salem, Tamil Nadu

Employment Type: Full-Time

Reporting To: Business Development Manager / Management

About Calmscious Mindcare

Calmscious Mindcare is a mental wellness and psychotherapy organization dedicated to helping individuals achieve emotional well-being, mental clarity, confidence, and personal growth.

We offer individual psychotherapy, couples and family counselling, structured therapy programs, workshops, and mental wellness support through both online and offline services.

Position Overview

We are looking for a professional, empathetic, confident, and result-oriented Sales Advisor to guide prospective clients through their initial journey with Calmscious Mindcare.

The Sales Advisor will be responsible for handling enquiries, understanding client requirements, explaining our services and programs, scheduling consultations, maintaining follow-ups, and supporting client enrolment.

The ideal candidate must combine strong communication and sales skills with empathy, professionalism, and respect for client confidentiality.

Key Roles & Responsibilities1. Lead Management & Enquiry Handling

- Handle incoming enquiries through telephone, WhatsApp, website, social media, and referrals.
- Respond promptly and professionally to prospective clients.
- Understand the client's general needs and preferred mode of consultation.
- Maintain accurate records of enquiries and lead status.
- Identify suitable next steps without attempting to diagnose clients.

1. Consultation Booking & Conversion

- Explain the benefits, structure, and process of Calmscious Mindcare services.
- Guide interested clients toward an initial consultation and assessment.
- Explain consultation fees, therapy session options, and available packages accurately.
- Address questions about pricing, scheduling, online sessions, and service procedures.
- Follow up with interested clients to support informed booking decisions.
- Work toward consultation booking and enrolment targets without using pressure-based selling.

1. Client Relationship Management

- Build professional and trustworthy relationships with prospective clients.
- Communicate with patience, empathy, and a non-judgmental attitude.




- Coordinate with the Client Happiness Team and administrative staff.
- Provide information about appointment availability and onboarding procedures.
- Maintain professional communication with clients throughout the enquiry and booking process.

1. Therapy Program Explanation

- Understand Calmscious Mindcare's service categories and approved program descriptions.
- Explain the differences between individual sessions, therapy packages, family counselling, and wellness programs.
- Clearly communicate session duration, frequency, fees, and payment procedures.
- Refer clinical questions and treatment recommendations to qualified psychotherapists.
- Avoid promising guaranteed recovery or specific treatment outcomes.

1. Follow-Up & Sales Coordination

- Maintain a structured follow-up system for enquiries.
- Record follow-up dates, client responses, and booking status.
- Reconnect respectfully with prospective clients who have requested additional information.
- Coordinate consultation confirmations with the scheduling team.
- Update the Business Development Manager on daily lead activity.

1. Reporting & Documentation

- Prepare daily enquiry and consultation booking reports.
- Maintain lead conversion records and follow-up trackers.
- Track reasons for non-conversion to improve service communication.
- Submit weekly and monthly performance reports.
- Maintain the confidentiality and security of client information.

Required Qualifications

Education

- Any bachelor's degree.
- Qualifications in Business Administration, Marketing, Psychology, or related fields are preferred.

Experience

- 1–3 years of experience in sales, telecalling, customer relationship management, counselling coordination, or service-based business development preferred.
- Experience in healthcare, wellness, education, or psychotherapy-related services is an advantage.
- Motivated freshers with excellent communication skills may also be considered.

Essential Skills




- Excellent Tamil communication skills and working English proficiency.
- Strong interpersonal and active listening skills.
- Empathy and emotional sensitivity.
- Consultation booking and customer relationship skills.
- Ability to explain services clearly and confidently.
- Professional telephone and WhatsApp communication.
- Basic computer skills, Excel, and CRM knowledge.
- Time management, follow-up discipline, and teamwork.
- Ethical sales practices and confidentiality awareness.

Key Performance Indicators (KPIs) Performance will be evaluated through:
- Number of new enquiries handled.
- Enquiry response time.
- Number of consultations booked.
- Consultation attendance and booking conversion rates.
- Quality and timeliness of follow-ups.
- Accuracy of CRM records and daily reports.
- Client communication quality and satisfaction.
- Achievement of agreed monthly business targets.
- Compliance with confidentiality and ethical communication standards.

Professional & Ethical Responsibilities The Sales Advisor must:
- Treat every client with dignity and respect.
- Protect confidential client information.
- Never diagnose mental health conditions.
- Never pressure vulnerable individuals to purchase therapy packages.
- Never make false claims or guarantee treatment results.
- Refer clinical concerns, safety issues, and emergencies immediately to the appropriate qualified professional under organizational procedures.
- Ensure clients receive accurate information to make informed decisions.

What We Expect We are looking for someone who can balance business growth with genuine client care.

The successful candidate should be motivated to achieve targets while maintaining the professional values of Calmscious Mindcare.

Our Philosophy: Every enquiry represents a person seeking understanding, clarity, or support. Our responsibility is to guide them professionally, respectfully, and ethically.

CALMSCIOUS MINDCARE

15, Calmscious Building, Triveni Gardens, Gorimedu, Salem, Tamil Nadu.

Website: www.calmscious.com

Email: [email protected]

Salary, incentives, working hours, and specific monthly targets will be finalized by management.

Pay: ₹10,000.00 - ₹22,000.00 per month

Benefits

- Cell phone reimbursement
- Adaptable schedule

Work Location: In person

📌 Sales Advisor (Salem)
🏢 Calmscious
📍 Salem