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Job Title: Retail Manager

We are seeking an experienced and result-oriented Retail Manager to oversee the overall operations of the showroom/store. The role involves leading a team of Assistant Managers and Sales Executives, driving sales performance, ensuring exceptional customer experience, and maintaining operational excellence.

Key Responsibilities

Sales & Business Development

- Achieve monthly and annual sales targets.
- Develop and implement strategies to increase revenue and customer retention.
- Monitor showroom performance and identify opportunities for business growth.
- Analyze sales reports and market trends to improve profitability.

Team Management
- Lead, mentor, and supervise a team of Assistant Managers and Sales Executives.
- Set performance goals and conduct regular reviews.
- Ensure proper manpower planning and staff scheduling.
- Train and motivate the team to enhance productivity and customer service standards.

Customer Experience
- Ensure high levels of customer satisfaction and prompt resolution of customer complaints.
- Build long-term customer relationships and promote repeat business.
- Maintain superior customer service standards across the showroom.

Operations Management
- Oversee day-to-day showroom operations and ensure adherence to company policies.




- Coordinate with various departments for smooth business functioning.
- Ensure proper stock availability and inventory control.
- Monitor billing, documentation, and process compliance.
- Maintain visual merchandising and overall store appearance.

Reporting & Compliance
- Prepare and review sales MIS and performance reports.
- Ensure compliance with company policies and statutory requirements.
- Monitor operational costs and improve efficiency.

Desired Candidate Profile
- Graduate/MBA preferred.
- 510 years of experience in retail sales and showroom operations.
- Experience in handling and developing teams of Assistant Managers and Sales Executives.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in MS Office and retail management systems.

Key Skills
- Retail Operations
- Team Management
- Sales Management
- Customer Relationship Management
- Business Development
- Inventory Management
- Customer Retention
- Performance Management
- Store Operations
- Leadership & Communication
- MIS Reporting
- Process Compliance

Interested candidate may pls call on (phone hidden) - Amisha

Perks

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Retail Sales Manager (Raipur)
🏢 Express Tradecom Private
📍 Raipur