Only for Bengaluru location!!!

Sales Enablement & Reporting

- Develop, maintain, and enhance Salesforce reports and dashboards with a robust focus on data quality and accuracy.
- Provide actionable insights into sales performance, pipeline health, forecast accuracy, user productivity, and leadership KPIs.
- Enable self-service reporting through standardized metrics and KPI definitions.
- Analyze CRM data and recommend business improvements based on trends and performance indicators.
- Support leadership reporting requirements and sales governance initiatives.

Platform Optimization & Business Analysis

- Collaborate with business stakeholders to understand business processes, challenges, objectives, and requirements.
- Gather, analyze, and document business requirements, user stories, process flows, and acceptance criteria.
- Identify opportunities for process automation, standardization, and optimization using Salesforce capabilities.




- Drive the delivery of Salesforce enhancements, change requests, and process improvements.
- Partner with technical teams on integrations, data migration activities, security requirements, and system dependencies.
- Support User Acceptance Testing (UAT), release validation, defect management, and post-deployment reviews.
- Recommend Salesforce best practices and leverage standard platform functionality wherever possible.

CRM Support & Customer Success

- Manage day-to-day Salesforce support activities, including cases, incidents, service requests, and user queries.
- Ensure timely issue resolution within defined SLAs and coordinate with technical teams on complex issues.
- Conduct root cause analysis and implement preventive measures for recurring issues.

📌 Sales Enablement Lead (Bengaluru)
🏢 LTM
📍 Bengaluru